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Check Out New 1Stream Multi-CRM Features

Unmatched Integration

Screen Pop & Click-to-Dial Simply Isn't Enough!

NOT ALL INTEGRATIONS ARE CREATED EQUAL

Integration is a core part of bvoip's mission and we understand things like click-to-dial alone don't cut it anymore. So, we took things to a whole other level with our 1Stream Integration platform.

With years of evolution and constant development, 1stream delivers outcomes by enhancing key interactions while automating sales, service, and back office tasks. Whether it's advanced functionality that simply isn't available "off the shelf", or deep integration to your CRM, ERP, or PSA, we have you covered with 1Stream!

Partner Program
integrations
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CONNECT AS MANY CRM, ERP, AND PSA SYSTEMS
Bringing it all together! 

You don't have to have all of your tools sitting on islands anymore. Connect your systems into 1Stream so that they can work simultaneously streamlining your experience

  • Simple Setup
  • Multiple Integrations
  • Even Connect Multiples of the Same Type of System

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MATCH USERS ACROSS ALL INTEGRATIONS
Match Your Users Across the Board

No matter how many tools or systems you activate within 1Stream you can match your users in each system to the actual person. 

  • Link all your systems back to the extension
  • Set Preferred Time Zone
  • Unify login creds into a single 1Stream User

 

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INSTANTLY ACCESS YOUR DATA FROM ALL YOUR SYSTEMS
Unlock Your Data!

Don't endlessly click through looking for the info you need in the moment. 1Stream will make your data instantly accessible so that you can concentrate on the work that matters. User, Company, and Account specific data at your fingertips right when you need it!

  • Instantly Access all of your systems at once 
  • Mix & Match your tools. Configure your own integration experience
  • Your data should work for you rather than you working to find it! 

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Learn More About The New Plans
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DON'T JUST VIEW DATA BUT CREATE NEW DATA ON THE FLY
Create New Data!

Don't get stuck in just pulling up info. 1Stream has multiple options to allow you to create new data on the fly 

  • Easily Pick which system or systems you want add data too 
  • Decide how to move data across your teams and tools
  • Don't get stuck entering the same data multiple times across multiple systems

 

Learn More About The New Plans
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POP THE SCREENS THAT ARE IMPORTANT FOR EACH TEAM
Heads Up!

We know you have different things that are important to difference teams within your org. Pinpoint which apps or data is critical and pop them instantly on incoming calls so that your people are work more efficiently.

  • Maximize your teams attention on the important items

  • Mix and Match what to pop against different users

  • Zoom into the data for the outside caller

 

Learn More About The New Plans
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SHARE DATA BETWEEN USERS & TEAMS
Passing it Over

Nobody likes to go through the entire story every time they are transferred. Once you have identified the data that counts transfer it to other users or teams. 

  • Tag and transfer your screens to your teammates
  • Pick up where they left off so you don't have to start all over again
  • Continuity of your conversations dramatically improve customer experiences

 

Learn More About The New Plans
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COMBINE YOUR DATA & CREATE ACTIONABLE REPORTING
Build Reports & Track Your Progress

Data in the moment across all your tools is great. It's important to go back and see how things went and create actionable business intelligence too!

  • View and Report on combined call and CRM Data
  • Determine which teammates are successfully interacting with your systems or not
  • Track Down data on customer service related items quickly 

Learn More About The New Plans

Features

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Contact & Company Auto Matching by Caller ID

Speed Up Caller Identification Based on Caller ID Matching With Your CRM, ERP, or PSA Database

Contact & Company Auto Matching by Caller ID
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Save Unknown Numbers to New or Existing Records

Immediately Save Numbers That Don't Exist in Your Database So You Can Easily Identify for Future Calls

Save Unknown Numbers to New or Existing Records
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New Company & Contact Creation

Create New Company and Contact Records on the Fly Without Having to Jump Between Multiple Screens

New Company & Contact Creation
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Automatic Screen Pop

On a 1-to-1 Caller ID Match With a Record in Your Database, Receive a Screen Pop of that Record on Ringing or Answer

Automatic Screen Pop
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Smart Click-to-Dial from Within CRM, ERP, PSA

Dial Numbers Directly from Your System, Saving You Time and Automating Entries

Smart Click-to-Dial from Within CRM, ERP, PSA
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Call Recording Attachment & Management

Attach Call Recordings Directly Into Records in Your System if You Record Inbound or Outbound Calls

Call Recording Attachment & Management
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Activity & Time Entry Creation

Quickly and Easily Create Activity and / or Time Entries into Your System

Activity & Time Entry Creation
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Enter Notes & Disposition Call

Rapidly Enter Notes and Adjust Call Details With 1 or 2 Clicks

Enter Notes & Disposition Call
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New Ticket & Opportunity Creation

Instantly Create New Tickets or Opportunities in Your System to Track Calls Against

New Ticket & Opportunity Creation
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Existing Ticket & Opportunity Search & Tag

Tag Return Calls on Existing Tickets or Opportunities to Keep Your Team Up-to-Date

Existing Ticket & Opportunity Search & Tag
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Call Dashboard & Reporting

Track Your Team's Real Time & Historical Progress

Call Dashboard & Reporting
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Windows & Mac Apps

Workstation Applications for Both Windows & Mac for Your Team to Track Their Calls

Windows & Mac Apps
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Call Data & Call Control API

Empowers organizations with self built apps to build voice and phone features on their own

Call Data & Call Control API
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Multi-CRM Support

1Stream can mesh that experience when it comes to multiple CRM/ERP/PSA systems!

Multi-CRM Support
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Auto Number Alerting

Get Alerting When Certain Numbers Are Called via Text, Email, or Phone Call

Auto Number Alerting
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Smart Call Transfer

Transfer Calls to Other Team Members Internally With Screen Pop's & Notes

Smart Call Transfer
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Call Re-Association

Tagged your call to the wrong contact, ticket, etc? You Can Easily Re-Associate the Call to the Correct Place!

Call Re-Association
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Route Calls by Pincode

Give Customers a Unique Pin Code that must be used when they call in to reach their destination

Route Calls by Pincode
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Route Calls by Ticket or Order Number

Route Calls based on a Unique Record Number like a Ticket or Order

Route Calls by Ticket or Order Number
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Route Calls by Phone Number or Caller ID

Route Call Immediately Once They Call in Based on Their Phone Number or Incoming Caller ID

Route Calls by Phone Number or Caller ID
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Form Template & Snapshot Features

Ability to "snapshot" common forms for re-use across teams or departments to speed up data entry Ability to set common language, notes, and user responses to speed up workflows

Form Template & Snapshot Features
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New Self Administration Control menu

For account settings customizations, user creation / deletion, and various other settings

New Self Administration Control menu

Want to see 1stream in action?

Click below to book a demo now

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