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Unmatched Integration

True Workflow Based Solutions

"Not All Integrations Are Created Equal"

Integration is a core part of bvoip's mission. Things like click-to-dial alone don't cut it anymore. We took things to a whole other level with our 1Stream Integration platform. With 5 years of evolution and constant development, 1stream delivers outcomes by enhancing key interactions while automating sales, service, and back office tasks. Whether it's advanced functionality that simple isn't available "off the shelf", or deep integration to your CRM, ERP, or PSA, we have you covered with 1Stream!

1stream service desk

1stream Service Desk

Finally, the missing link that bridges the gap between your help desk, psa, or ticketing system and real world communication with your customers.

Whether it's automated and intelligent call routing, real time dashboards, advanced reporting meshed with data from your business application, or instant screen pops, automatic entries, and call recording attachments, 1stream provides a suite of features to simplify your service desk workflows.

1stream breaks through the noise with meaningful workflow enhancing automation to your service desk teams. 

1stream sales desk

1stream Sales Desk

Empowering your sales staff to obtain maximum results is the primary focus to any high performing sales organization. 

A constant struggle for sales reps is the fact that taking the time to enter notes and update opportunities in your CRM takes time away from actively selling.

1stream can help eliminate that struggle by streamlining day-to-day steps and automating those tasks. This saves you valuable time and provides sales management with critical, real-time information.

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Contact & Company Auto Matching by Caller ID

Speed Up Caller Identification Based on Caller ID Matching With Your CRM, ERP, or PSA Database

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Save Unknown Numbers to New or Existing Records

Immediately Save Numbers That Don't Exist in Your Database So You Can Easily Identify for Future Calls

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New Company & Contact Creation

Create New Company and Contact Records on the Fly Without Having to Jump Between Multiple Screens

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Automatic Screen Pop

On a 1-to-1 Caller ID Match With a Record in Your Database, Receive a Screen Pop of that Record on Ringing or Answer

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Smart Click-to-Dial from Within CRM, ERP, PSA

Dial Numbers Directly from Your System, Saving You Time and Automating Entries

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Call Recording Attachment & Management

Attach Call Recordings Directly Into Records in Your System if You Record Inbound or Outbound Calls

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Activity & Time Entry Creation

Quickly and Easily Create Activity and / or Time Entries into Your System

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Enter Notes & Disposition Call

Rapidly Enter Notes and Adjust Call Details With 1 or 2 Clicks

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New Ticket & Opportunity Creation

Instantly Create New Tickets or Opportunities in Your System to Track Calls Against

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Existing Ticket & Opportunity Search & Tag

Tag Return Calls on Existing Tickets or Opportunities to Keep Your Team Up-to-Date

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Call Dashboard & Reporting

Track Your Team's Real Time & Historical Progress

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Windows & Mac Apps

Workstation Applications for Both Windows & Mac for Your Team to Track Their Calls

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API - Coming Soon

We are opening up our API soon so that you can pull information from 1Stream

Multi-CRM Support

Multi-CRM Support

1Stream can mesh that experience when it comes to multiple CRM/ERP/PSA systems!

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Auto Number Alerting

Get Alerting When Certain Numbers Are Called via Text, Email, or Phone Call

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Smart Call Transfer

Transfer Calls to Other Team Members Internally With Screen Pop's & Notes

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Call Re-Association

Tagged your call to the wrong contact, ticket, etc? You Can Easily Re-Associate the Call to the Correct Place!

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Route Calls by Pincode

Give Customers a Unique Pin Code that must be used when they call in to reach their destination

Routing by Ticket

Route Calls by Ticket or Order Number

Route Calls based on a Unique Record Number like a Ticket or Order

Route call by phone caller ID

Route Calls by Phone Number or Caller ID

Route Call Immediately Once They Call in Based on Their Phone Number or Incoming Caller ID

Plans
Features
Starter
Core Features
Contact & Company Auto Matching By Caller ID
Save Unknown Numbers to New or Existing Recordings
New Company & Contact Creation
Automatic Screen Pop
Smart Click-to-Dial Form Within the CRM. ERP, PSA
Activity & Time Entry Creation
Call Notes & Dispositions
New Ticket & Opportunity Creation
Existing Ticket & Opportunity Search / Tag
Enhanced
Adds Automation Features & API Access
Call Data API
Multi-CRM Support
Auto Number Alerting
Smart Call Transfer
Route Calls By Pincode
Route Calls by Ticket or Order Number
Route Calls by Phone Number or Caller ID
Basic Reports Engine
Enterprise
Adds More Automation + Business Intelligence Features
After Hours Staff Call Rotation / Escalation
Real Time Dashboards / Wallboards
Activity / Aux Codes
Customer / Account Call Management Reports
Custom Reporting
Real-Time Data Stream to 3rd Party SQL Server
Scheduled Call Back Website Widget
Power
Adds Power Dialer Features
Power Dialer
Voicemail Drop
Outbound Caller ID Auto Update

 

 

Looking for a specific integration?

Our solutions can integrate with a wide range of apps and services.
autotask
Autotask Integration

1Stream for Autotask PSA Platform. Autotask is meant to automate and streamline business processes for IT and technology based organizations. Let’s..

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callminer_eureka_fc_2018
CallMiner
CallMiner is a business intelligence platform that performs several tasks with call meta data and recordings to provide actionable insights on every..
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connectwise manage
ConnectWise Manage Integration

1Stream represents the most powerful, voice platform integration available to the ConnectWise Manage ecosystem. 1stream is developed exclusively for..

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insightly-logo-1-1024x419
insightly Integration

insightly is a great CRM tool especially for prospecting, leads, and sales efforts. 1stream makes tracking calls and automating workflow in insightly..

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Infusionsoft-1
Infusionsoft Integration

Infusionsoft is meant to be the Small Business CRM System. If you use this CRM then likely you understand how important it is to track every single..

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freshdesklogo-1
FreshDesk Integration

freshdesk is meant to be an easy and simple ticketing system to bring things a step up from a shared mailbox for service requests. 1stream for..

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hubspotlogo2
HubSpot Integration

1Stream provides a strong 2 way street solution to Hubspot CRM when it comes to inbound and outbound phone calls. 1Stream is designed to streamline..

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Kaseya-BMS-Logo-400x115
Kaseya BMS
BMS is the "new kid on the block" when it comes to the PSA offerings for the IT and MSP space. 1stream brings tactical integration to BMS passed the..
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salesforcelogo2
Salesforce Integration

Salesforce is the Leader in CRM systems globally and likely is a brand everyone has heard of somewhere along the way. 1stream for Salesforce can be..

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NOT WHAT YOU’RE LOOKING FOR?

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Custom Integrations

Frequently asked questions

Get the product answers you need.

What does it cost?

This depends on which plan you choose. Your plan selection applies to all users in your org. You can't mix & match plans within the same org. You can upgrade / downgrade your plan at any time. 

Do I need to pay for every user that needs integration or is this a concurrent pricing model?

For every user your activate in the system there is a monthly fee associated based on your plan selection. Just like most CRM/ERP/PSA systems each user bears a cost however you can pick and choose which users you want to enable. Not all CRM users or all phone system users need to be activated.

Can I use this integration with my own phone system or do I need to switch to bvoip?

In previous versions of our integration we did have "connectors" to third party phone systems. In the current integration platform, it's more than likely you would have migrate to bvoip's cloud PBX to gain the full capabilities that 1stream offers.

Is this integration Cloud Based or Premise Based?

1stream as an integration platform is Cloud Based. However, it can connect to premise based CRM/ERP/PSA systems that we support.

What countries do you provider support in?

We're currently working with MSPs in the United States, Canada, Australia, New Zealand, and Europe.

We want the integration to do something it doesn't. Can you modify it to fit our workflow?

We are open to ideas and suggestions. If your ask is truly unique it is possible to build functionality at a cost based on your requirements as a cost. 

Our CRM/ERP/PSA isn't in your list. Can you build integration for us?

Let us know and we are happy to chat about it.

Want to see 1stream in action?

Click below to book a demo now

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