Unmatched Integration

True Workflow Based Solutions

"Not All Integrations Are Created Equal"

Integration is a core part of bvoip's mission. Things like click-to-dial alone don't cut it anymore. We took things to a whole other level with our 1Stream Integration platform. With 5 years of evolution and constant development, 1stream delivers outcomes by enhancing key interactions while automating sales, service, and back office tasks. Whether it's advanced functionality that simple isn't available "off the shelf", or deep integration to your CRM, ERP, or PSA, we have you covered with 1Stream!

1stream service desk

1stream Service Desk

Finally, the missing link that bridges the gap between your help desk, psa, or ticketing system and real world communication with your customers.

Whether it's automated and intelligent call routing, real time dashboards, advanced reporting meshed with data from your business application, or instant screen pops, automatic entries, and call recording attachments, 1stream provides a suite of features to simplify your service desk workflows.

1stream breaks through the noise with meaningful workflow enhancing automation to your service desk teams. 

1stream sales desk

1stream Sales Desk

Empowering your sales staff to obtain maximum results is the primary focus to any high performing sales organization. 

A constant struggle for sales reps is the fact that taking the time to enter notes and update opportunities in your CRM takes time away from actively selling.

1stream can help eliminate that struggle by streamlining day-to-day steps and automating those tasks. This saves you valuable time and provides sales management with critical, real-time information.


Contact & Company Auto Matching by Caller ID

Speed Up Caller Identification Based on Caller ID Matching With Your CRM, ERP, or PSA Database


Save Unknown Numbers to New or Existing Records

Immediately Save Numbers That Don't Exist in Your Database So You Can Easily Identify for Future Calls


New Company & Contact Creation

Create New Company and Contact Records on the Fly Without Having to Jump Between Multiple Screens


Automatic Screen Pop

On a 1-to-1 Caller ID Match With a Record in Your Database, Receive a Screen Pop of that Record on Ringing or Answer


Smart Click-to-Dial from Within CRM, ERP, PSA

Dial Numbers Directly from Your System, Saving You Time and Automating Entries


Call Recording Attachment & Management

Attach Call Recordings Directly Into Records in Your System if You Record Inbound or Outbound Calls


Activity & Time Entry Creation

Quickly and Easily Create Activity and / or Time Entries into Your System


Enter Notes & Disposition Call

Rapidly Enter Notes and Adjust Call Details With 1 or 2 Clicks


New Ticket & Opportunity Creation

Instantly Create New Tickets or Opportunities in Your System to Track Calls Against


Existing Ticket & Opportunity Search & Tag

Tag Return Calls on Existing Tickets or Opportunities to Keep Your Team Up-to-Date


Call Dashboard & Reporting

Track Your Team's Real Time & Historical Progress

workstation (2)

Windows & Mac Apps

Workstation Applications for Both Windows & Mac for Your Team to Track Their Calls


API - Coming Soon

We are opening up our API soon so that you can pull information from 1Stream

Multi-CRM Support

Multi-CRM Support

1Stream can mesh that experience when it comes to multiple CRM/ERP/PSA systems!

Number Alert Icon

Auto Number Alerting

Get Alerting When Certain Numbers Are Called via Text, Email, or Phone Call

Tranfer with Notes-1

Smart Call Transfer

Transfer Calls to Other Team Members Internally With Screen Pop's & Notes

call reassociate

Call Re-Association

Tagged your call to the wrong contact, ticket, etc? You Can Easily Re-Associate the Call to the Correct Place!

route by pincode

Route Calls by Pincode

Give Customers a Unique Pin Code that must be used when they call in to reach their destination

Routing by Ticket

Route Calls by Ticket or Order Number

Route Calls based on a Unique Record Number like a Ticket or Order

Route call by phone caller ID

Route Calls by Phone Number or Caller ID

Route Call Immediately Once They Call in Based on Their Phone Number or Incoming Caller ID

Basic Features
Smart Click-to-Dial
Basic Contact Screen Pop
Contact & Company Auto Matching By Caller ID
Save Unknown Numbers to New or Existing Contacts
Create New Company & Contact
Re-associate Call w/ Another Contact
Retroactively tag Calls from History
Windows & Mac Client
Adds Core Business Features
Manual or Automatic Call Recordings Attachment
Manual or Automatic Activity Creation
Call Notes & Dispositions w/ @Mention Team Members for Updates
Create New Ticket & Opportunity
Smart Call Transfer w/ Notes & Record Pop
Lookup & Tag Calls to Existing Ticket & Opportunity
Create Time Entries
Adjust Contact, Company, Ticket, & Opportunity Data
Starter Call Dashboard w/ Call Records Drill Down
Adds Automation Features & API Access
Multi-CRM Support
Auto Number Alerting
Route Calls By Pincode
Route Calls by Ticket or Order Number
Route Calls by Phone Number or Caller ID
On-Demand Basic Reports Engine
Call Data API
Call Control API
Adds More Automation + Business Intelligence Features
After Hours Staff Call Rotation / Escalation
Real Time Advanced Dashboards / Wallboards
Activity / Aux Codes
Detailed Agent / Qeueue Reports meshed with CRM Data
Customer / Account Call Management Reports
Custom Reporting
Real-Time Data Stream to 3rd Party SQL Server
Schedule Queue Call Back Website Widget
Adds Power Dialer Features
Power Dialer
Voicemail Drop
Outbound Caller ID Auto Update



Looking for a specific integration?

Our solutions can integrate with a wide range of apps and services.
Autotask Integration

1Stream for Autotask PSA Platform. Autotask is meant to automate and streamline business processes for IT and technology based organizations. Let’s..

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CallMiner is a business intelligence platform that performs several tasks with call meta data and recordings to provide actionable insights on every..
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connectwise manage
ConnectWise Manage Integration

1Stream represents the most powerful, voice platform integration available to the ConnectWise Manage ecosystem. 1stream is developed exclusively for..

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FreshDesk Integration

freshdesk is meant to be an easy and simple ticketing system to bring things a step up from a shared mailbox for service requests. 1stream for..

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HubSpot Integration

1Stream provides a strong 2 way street solution to Hubspot CRM when it comes to inbound and outbound phone calls. 1Stream is designed to streamline..

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Infusionsoft Integration

Infusionsoft is meant to be the Small Business CRM System. If you use this CRM then likely you understand how important it is to track every single..

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insightly Integration

insightly is a great CRM tool especially for prospecting, leads, and sales efforts. 1stream makes tracking calls and automating workflow in insightly..

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Kaseya BMS
BMS is the "new kid on the block" when it comes to the PSA offerings for the IT and MSP space. 1stream brings tactical integration to BMS passed the..
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dynamics 365 logl 6
Microsoft Dynamics CRM
Coming Soon
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Salesforce Integration

Salesforce is the Leader in CRM systems globally and likely is a brand everyone has heard of somewhere along the way. 1stream for Salesforce can be..

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Talk to us about our

Custom Integrations

Frequently asked questions

Get the product answers you need.

What does it cost?

This depends on which plan you choose. Your plan selection applies to all users in your org. You can't mix & match plans within the same org. You can upgrade / downgrade your plan at any time. 

Do I need to pay for every user that needs integration or is this a concurrent pricing model?

For every user your activate in the system there is a monthly fee associated based on your plan selection. Just like most CRM/ERP/PSA systems each user bears a cost however you can pick and choose which users you want to enable. Not all CRM users or all phone system users need to be activated.

Can I use this integration with my own phone system or do I need to switch to bvoip?

In previous versions of our integration we did have "connectors" to third party phone systems. In the current integration platform, it's more than likely you would have migrate to bvoip's cloud PBX to gain the full capabilities that 1stream offers.

Is this integration Cloud Based or Premise Based?

1stream as an integration platform is Cloud Based. However, it can connect to premise based CRM/ERP/PSA systems that we support.

What countries do you provider support in?

We're currently working with MSPs in the United States, Canada, Australia, New Zealand, and Europe.

We want the integration to do something it doesn't. Can you modify it to fit our workflow?

We are open to ideas and suggestions. If your ask is truly unique it is possible to build functionality at a cost based on your requirements as a cost. 

Our CRM/ERP/PSA isn't in your list. Can you build integration for us?

Let us know and we are happy to chat about it.

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