Let's give you the tools to take some practical steps to authenticate the person on the other end of the line
"It's not just to help route calls it's also to make sure we know exactly who we are talking to on the other end of the line too"
You can set the support pin right inside integrated PSA, ERP, CRM, or ticketing systems that you already use.
This is a painless setup experience and this allows you to take time away from your team by routing good calls to the next level for help and "bad calls" to someone else to ask more questions to validate the person on the other end of the line.
This can be used in a number of ways during and after normal business hours.
Don't guess where the person on the line is validated or not it's right in the app