We have added the ability to schedule voicemail alert escalations and automatically
"We know every business struggles to get things right after normal business hours. This is a way to escalate messages that come through and schedule staff to be on-call which is a much needed answer!"
You can schedule out escalation trees and auto queue changes as far out as you want. Plan ahead and don't get caught after the fact!
Monitor as many voicemail boxes as you want. Make sure your system gets those important messages from any hour of the day to someone who can do something about it!
You can notify as many people as you want in whatever order you want. You can choose from:
We allow you to set schedules were Signal will log agents into or out of queues based on a set schedule. Take the "I forgot" response off the table and set the system to do it for you.