Do you have a question for us?
Find out common questions asked and the answers below.
We do offer our integration
We have strategically partnered with Rackspace for our global footprint. We do have points of presence in various Rackspace data center locations:
All of our facilities are peering with top teir carriers in each region to cut down MS Latency. We also equip each facility with a Cloud Server side Session Border Controller (SBC)to mitigate NAT traversal and SIP RTP traffic across the internet from you to us.
We provide live call in support as well as ticket based support for our partners. We support our partners and expect that our partners will support their end users. We will only communicate with an end user if we need to conference between the partner and the end user at the partner’s request. Today we cover roughly 2/3rds of the global day and then provide after hours emergency support vi an on-call basis. We do offer a white glove on boarding and training option as well as documentation and knowledge base resources.
Yes we do offer our program in USA, Canada, Europe, Australia, and New Zealand.
Our program is based around the cloudand we expect almost every opportunity go that way. We do understand that there are situations where on-premise is warranted and we can assist with those projects if it is deemed the only viable option..
We actively welcome our partners to give us feedback and feature requests via our partner portal to any of our current or future integrations. We have a Partner Advisory Council as well as an Partner Integration Board to help us with prioritizing our road map as well. .