Finally, the missing link that bridges the gap between your help desk, psa, or ticketing system and real world communication with your customers.
Whether it's automated and intelligent call routing, real time dashboards, advanced reporting meshed with data from your business application, or instant screen pops, automatic entries, and call recording attachments, 1stream provides a suite of features to simplify your service desk workflows.
1stream breaks through the noise with meaningful workflow enhancing automation to your service desk teams.
Instant & Automated Information Access
Instantly access information on each call so your service team can start working, rather than spending crucial time digging for info. Tag calls to existing tickets, or create new ones on the fly. Add notes, time entries, change ticket info, @mention other team members, and press submit, which eliminates multiple button clicks so you can move to the next task.
Automatic Call Recording Attachments
Intelligent Call Routing
Information is King, Right?
Whether you need data to make adjustments in the moment, or evaluate progress after the fact, 1stream has you covered. Supporting both basic or deep call reporting meshed with PSA/Ticketing Data, you get the information you need. Imagine the possibility for custom views, dashboards, wallboards, and reports. Get the data you need, when you need it.