5 Plans or Tiers of integration features to choose from:

• Lite - Basic Features
• Starter - Adds Core Business Features
• Enhanced - Adds Automation and API Features
• Enterprise - Adds more Automation and Business Intelligence Features
• Power - Adds Power Dialer Features
  

New app workflows that streamlines call tagging in one or two steps rather than multiple steps in the previous version

New app icons embedded into call history for call notes, calls tagged to tickets, calls tagged to opportunities

Easy new company or contact creation workflow

New Easier Ticket Status Filtering & Search

New Ticket internal notes fields now available (in addition customer facing note fields)

New Call Re-Association feature

To help users specifically track if call recordings made it into the CRM, ERP, PSA system. If not, then you can choose to attach a call recording on the fly.

Will pop various systems and screens based on contact or caller ID match that will help speed up calls

Critical to make sure users have all relevant information and access to progress customer calls

Example: Remote Access, RMM, PSA, Documentation, etc

Ability to trigger Blind or Warm Call and Screen Transfers to other users or call queues

Helps one user to transfer call, notes, and screens to another user so that call handling does not require pulling up various systems again to progress calls

We have released an API for 1Stream that allows you to take advantage of 6 methods between call data, phone statuses, and click-to-dial. These are the top six items that have been requested by our partners and now they are available to use within your own applications!

Ability to "snapshot" common forms for re-use across teams or departments to speed up data entry 

Ability to set common language, notes, and user responses to speed up workflows

In addition to Inbound Calls, Outbound Calls, Unanswered Calls, Call Time, Call Type, Extension, Originating Caller ID Name and Number, Destination, Status, Talk time, and Queue the following information will now be available for managers and supervisors:

Call Notes, Ticket & Opportunity Icons that back link to ERP, CRM, PSA, and option to listen to call recordings within the web portal

For account settings customizations, user creation / deletion, and various other settings

In our more advanced 1Stream plans, we offer more detailed and customized reporting that provide more granular data. We have now added the ability to schedule reports. This is a great feature for internal use as well as a customer facing tool too.