PARTNER SUPPORT / HELP DESK

About Us

We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. We work with IT Managed Service Providers to integration Unified Communications into their service offering. For more information, visit www.bvoip.com

We are looking to add Technical Support Staff to our growing team. This role would be especially good if you have worked in an MSP help desk or vendor in the IT industry supporting MSPs.

To be successful in this role, you should have previous experience in networking, customer support, and hands on VoIP technology. You will use your communication skills to establish first contact and cultivate strong relationships with customers. If you are self motivated, results-driven, and enjoy working in a team environment, we’d like to meet you.

This position can be remote which means you need to have high speed internet and viable computer.

Responsibilities

• Fielding phone, email, chat, and ticket support request submissions
• Ability to deliver top-quality technical service to clients
• Demonstrated excellent resource and time management skills
• Strong communication skills - written and oral
• Must be an excellent troubleshooter and problem solver
• Must be highly productive and collaborative
• Proficient in documentation

What are we looking for?

• A people person, with a friendly and positive manner, who loves the thought of helping people
• The ability to quickly build rapport with almost anyone
• Great communication skills, both verbally and in writing
• Solid internet research skills
• A passion for learning new things quickly and a strong technical aptitude
• A tenacious self-starter with a drive to succeed
• A desire to gain professional knowledge regarding network operations and related areas
• Ability to adapt to rapidly changing conditions and priorities

Required Skills

• 1+ years experience in customer support, tech support, customer success role
• Experience working in a fast-paced, dynamic and entrepreneurial environment.
• Self-starter persona, dependable and the ability to respond quickly and accurately on multiple priorities.
• Proven track record of problem solving
• A fun, creative approach and you’re not afraid to be honest and straight forward.
• Experience in SaaS / MSP preferred.
• Awesome communication skills with a positive and upbeat personality.

Yes! We'll give your application extra credit if you have one or more of these:

• A year or two+ in any type of technical VoIP role.
• Knowledge of ConnectWise Manage
• Previous history in Software Support in the IT Services or MSP industry 

We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. We thank everyone for their interest, however only successful applicants will be contacted.

No recruiters or phone calls please!

How do I apply?

Make Sure You Include These Two Things

• A note that tells us why you're a great fit for bvoip
• Your resume

Sent your details to careers@bvoip.com

Thanks. We look forward to hearing from you.