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UCaaS - Business Communications
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Modern Business Voice Solution
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Auto Attendants, Voicemail, Ring Groups
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Call Controls (Hold, Mute, Ad Hoc Conference, Call Parking, etc.)
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Microsoft & Google Integration
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Windows, Mac, iOS, Android, Web Apps
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Electronic Fax (optional)
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Over 100 More Features...
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CCaaS - Contact Center
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Customizable Hold Music Per Call Queue
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Queue email notifications
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Call Recording Opt-Out / Opt-In
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Recording Beep / Compliance Phrase
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Whisper / Monitor / Barge
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Messaging Platform - Chat / SMS
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Internal Instant Messaging
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Chat Widget for Inbound Messaging
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SMS/MMS-to-Email (Messaging Plan Required)
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SMS/MMS - In-App Desktop, Web, Mobile - One-to-One (Messaging Plan Required)
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SMS/MMS - In-App Desktop, Web, Mobile - One-to-Many (Messaging Plan Required)
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Third Party Advanced SMS Integration (Messaging Plan & Other Subscription Required)
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Integrated SMS w/ CRM - PSA - ERP (Messaging Plan Required)
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IQ - Integration Platform
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Call Back from Individual Extension
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Audio Scheduler (Paging Groups & Speakers)
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In-App Outbound Caller ID Change from Drop Down
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Recording Beep / Compliance Phrase
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Enhanced Dial-By-Name & IVR-By-Name
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Smart Click-To-Dial from Chrome Extension or In-App
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CRM Contact & Company AutoMatching By Caller ID
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Basic Screen Pop from CRM
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Create New Company & Contact in CRM
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Re-Associate Call w/Another Contact in CRM
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Retroactively Tag CallsFrom History
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Contact Communication History
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CRM Contact Sync to Phone System Contact List
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Manual / Automatic Call Recordings Attachment in CRM
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Manual / Automatic Activity & Time Entry Creation in CRM
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Call Notes, @Mention, Follow Ups in CRM
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Create, Update , Edit Tickets & Opportunities in CRM
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Smart Call Transfer w/Notes & Record Pop
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Multi-Screen Pop in Browser
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Queue Based In-App Alerting
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Voicemail-to-Ticket w/ Recording & Transcription
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Call Data & Call Control API
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Custom Reporting Templates
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In-App Inbound Call Scripts
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1Stream Direct - Route Calls By PhoneNumber Or Caller ID from CRM
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AI & BI - Artificial Intelligence / Business Intelligence
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Real Time Advanced Supervisor Dashboard
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Real Time Advanced Queue Wallboard
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Real Time Summary Block Wallboard
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Enhanced Agent / Queue Reports
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Full Call Transcription (With Azure, AWS, Google)
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AI Based Sentiment Analysis & Key Word / Phrase Monitoring (With Azure)
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Nucleus - Microsoft Teams Voice
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In-App Dialer Start/Stop/Pause
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Signal - On-Call & Alerting
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1Stream Signal - Escalation from Voicemail - Rotation / Escalation via Call, SMS, Email
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1Stream Signal - Auto Queue Login / Logout via Schedule
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1Stream Direct - Route Calls By Ticket Or Order Number from CRM
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1Stream Signal - Auto Queue Logout by Threshold
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ID - User Verification
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In-App SMS / Email Random Pin Code Veriftication
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1Stream ID - Route Calls By Pincode from CRM
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Rapid & Progressive Dialer
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Outbound Progressive Dialer
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Pre-Recorded Voicemail Drop
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Responsive Outbound Caller ID Per Campaign
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Call Dispositions & Notes Back to CRM
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Campaign Dashboard & Reporting
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Import Dialer Calling List via CSV or Excel File
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Dialer Job Export via HTML, CSV, Email
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In-App Dialer Start/Stop/Pause
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MSP Resale Program
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Multi-Tenant Management Admin Portal
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Voicemail-to-Ticket w/ Recording & Transcription
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