|
Phone System Essentials
|
Multi-Level Auto Attendant
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Voicemail System with Visual Voicemail
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Call Controls (Hold, Mute, Ad Hoc Conference, Call Parking, etc.)
|
|
|
|
|
|
Blind & Attended Call Transfer
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Time of Day Routing, Holidays, Break Times
|
|
|
|
|
|
Manual System "Night Service" Switch
|
|
|
|
|
|
|
Productivity
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Voicemail-to-SMS Notification
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Call Center
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Customizable Hold Music Per Call Queue
|
|
|
|
|
|
Queue email notifications
|
|
|
|
|
|
Call Recording Opt-Out / Opt-In
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Whisper / Monitor / Barge
|
|
|
|
|
|
|
Microsoft Collaboration
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Mobility
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Meetings
|
|
|
|
|
|
|
|
Video Meetings & Participants
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Call Logs & Call Reporting
|
Basic Call Reports & Call Logs
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Calling (Choose Option)
|
Keep Your Number (Number Porting)
|
|
|
|
|
|
Unlimited Calling* (Option)
|
|
|
|
|
|
Minutes Based Calling (Option)
|
|
|
|
|
|
Local Phone Numbers (Option)
|
|
|
|
|
|
Toll Free Phone Numbers (Option)
|
|
|
|
|
|
|
Fax (Choose Option)
|
Electronic Fax-to-Email (Option)
|
|
|
|
|
|
HTTPS Fax (Physical Fax Machine) Option
|
|
|
|
|
|
|
Collaboration & Messaging
|
Send / Receive SMS (Option)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Management & Administration
|
|
|
|
|
|
|
|
Multi-Tenant Management Admin Portal
|
|
|
|
|
|
Device Provisioning & Management Platform
|
|
|
|
|
|
Zero Touch Phone Provisioning*
|
|
|
|
|
|
Remotely Manage IP Phones (Reboot, Reprovision, Factory Reset, Remote UI)*
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Call Recording Management
|
|
|
|
|
|
|
White Labeling
|
Custom Phone Logo & Wallpaper
|
|
|
|
|
|
End Customer Portal (Coming Soon)
|
|
|
|
|
|
Management Portal Branding
|
|
|
|
|
|
Provisioning Portal Branding
|
|
|
|
|
|
|
Security
|
|
|
|
|
|
|
|
Granular User Rights & Permissions Controls
|
|
|
|
|
|
|
|
|
|
|
|
|
IP Phone UI Random Password
|
|
|
|
|
|
Portal Settings Change Auditing
|
|
|
|
|
|
Inbound Phone Number Blocking Menu
|
|
|
|
|
|
Outbound International Call Country Approval List
|
|
|
|
|
|
Barricade - Conditional PBX Access Control
|
|
|
|
|
|
Barricade Roaming Device Apps (Mac, Windows, Android, iOS
|
|
|
|
|
|
|
Phones
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
VoIP to Analog Adapter (ATA)
|
|
|
|
|
|
|
|
|
|
|
|
|
Bring Your Own Device* (BYOD)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Support
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Support Status Alerts & Uptime Montioring
|
|
|
|
|
|
|
Popular Apps & Integrations
|
(AutoTask) Datto Business Management
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Microsoft Outlook Screen Pop & Dialing
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Solarwinds Passportal (Coming Soon)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Base Business Integration Features
|
|
|
|
|
|
|
|
Contact & Company Auto
Matching By Caller ID
|
|
|
|
|
|
|
|
|
|
|
|
|
Create New Company &
Contact
|
|
|
|
|
|
Re-Associate Call W/
Another Contact
|
|
|
|
|
|
Retroactively Tag Calls
From History
|
|
|
|
|
|
Contact Communication History
|
|
|
|
|
|
Multi-CRM Support - View Only
|
|
|
|
|
|
Windows & Mac Client Apps
|
|
|
|
|
|
|
Core Business Features
|
Manual Or Automatic Call
Recordings Attachment
|
|
|
|
|
|
Manual Or Automatic
Activity /Time Entry Creation
|
|
|
|
|
|
Call Notes, @Mention,
Follow Up, Form
Recording Edit
|
|
|
|
|
|
Create, Updated, Edit
Tickets & Opportunities
|
|
|
|
|
|
Smart Call Transfer W/
Notes & Record Pop
|
|
|
|
|
|
Lookup & Tag Calls To
Existing Ticket & Opportunity
|
|
|
|
|
|
|
|
|
|
|
|
|
Starter Call Dashboard,
Call Reporting, Mesh CRM Data
|
|
|
|
|
|
Teams / Pods Call Reporting
|
|
|
|
|
|
|
Advanced Workflow & API Features
|
|
|
|
|
|
|
|
Route Calls By Ticket Or
Order Number
|
|
|
|
|
|
Route Calls By Phone
Number Or Caller ID
|
|
|
|
|
|
Call Data & Call Control API
|
|
|
|
|
|
After Hours Staff Call
Rotation / Escalation
|
|
|
|
|
|
|
|
|
|
|
|
|
BusyLight Alerting Integration
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Enterprise Business Features
|
|
|
|
|
|
|
|
Real Time Advanced
Supervisor Dashboard
|
|
|
|
|
|
Real Time Advanced Queue
Wallboard
|
|
|
|
|
|
Detailed Agent / Qeueue
Reports Meshed With
CRM Data
|
|
|
|
|
|
Customer / Account Call
Management Reports
|
|
|
|
|
|
Schedule Queue Call Back
Website Widget
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Progressive Dialer Features
|
Outbound Progressive Dialer
|
|
|
|
|
|
|
|
|
|
|
|
|
Responsive Outbound
Caller ID
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Import Dialer Calling List via CSV
|
|
|
|
|
|
Dialer Job Export via HTML & CSV
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
.png)
