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Phone System Essentials
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Multi-Level Auto Attendant
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Voicemail System with Visual Voicemail
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Call Controls (Hold, Mute, Ad Hoc Conference, Call Parking, etc.)
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Blind & Attended Call Transfer
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Call Routing by DID / Phone Number
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Time of Day Routing, Holidays, Break Times
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Manual System "Night Service" Switch
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Productivity
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Voicemail-to-SMS Notification
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Voicemail-to-Ticket w/ Recording & Transcription
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Call / Contact Center
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Customizable Hold Music Per Call Queue
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Queue email notifications
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Call Recording Opt-Out / Opt-In
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Recording Beep / Compliance Phrase
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Whisper / Monitor / Barge
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Microsoft & Google Collaboration
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Microsoft Teams Operator Panel
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Microsoft Teams Direct Routing (MS License Required)
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Microsoft 365 Contact Sync
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Microsoft 365 Calendar Sync
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Microsoft 365 SSO Client Sign-On
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Google SSO Client Sign-On
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Client Apps & Mobility
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Meetings & Conferencing
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Call Reporting & Dashboards
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Simultaneous Call Utilization Reports
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1Stream Advanced Reporting Portal
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1Stream Call Data / Control API & Data Export
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Microsoft Power BI Dashboards
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Customer & Account Management Reports
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More Detailed Agent / Queue Reports
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Call Path / Segment Reports
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Real Time Advanced Supervisor Dashboard
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Real Time Advanced Multi-Team/Queue Wallboard
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More Detailed Agent / Queue Reports
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Call Path / Segment Reports
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Dialer Reports & Dashboard
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Calling Plans (Choose Option)
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Keep Your Number (Number Porting)
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Unlimited Calling* (Option)
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Minutes Bundled Based Calling (Option)
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Local Phone Numbers (Option)
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Toll Free Phone Numbers (Option)
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International Numbers (Option)
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Messaging, Fax, SMS, & MMS
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Internal Instant Messaging
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Chat Widget for Inbound Messaging
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SMS/MMS-to-Email (Option)
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SMS/MMS - In-App Desktop, Web, Mobile (Option)
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HTTPS Fax (Physical Fax Machine) Option
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Management & Administration
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Multi-Tenant Management Admin Portal
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VoIP Device Provisioning & Management Platform
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Zero Touch Phone Provisioning & Firmware Control*
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Remotely Manage IP Phones (Reboot, Reprovision, Factory Reset, Remote UI)*
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PBX Radar System Monitoring Dashboard
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Dedicated and Expandable Voicemail and Recording Storage
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Call Recording & Voicemail Management
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White Labeling
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Brandable Phone Logo & Wallpaper
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Brandable Customer Portal
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Brandable Management Portal
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Brandable Email Templates
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Security
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Enforced Management & Customer Portal MFA
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Azure / Microsoft 365 Single Sign-On
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IP Phone UI & Phone System Admin User/Password Randomization
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Change Management / Audit Log
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Inbound Phone Number Blocking
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Outbound International Call Country Approval List
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Phones & Equipment
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VoIP to Analog Adapter (ATA)
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Headsets (Corded and Wireless)
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Bring Your Own Device* (BYOD)
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Support
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White Global Implemenation & Onboarding
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Professional Services Projects by Request
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Popular Apps & Integrations
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BrightGauge by ConnectWIse
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Google Chrome Click-to-Dial
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Microsoft Teams Voice (Direct Routing)
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1Stream Phone System Enhancements
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Call Back from Individual Extension
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Audio Scheduler (Paging Groups & Speakers)
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In-App Outbound Caller ID Change from Drop Down
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Recording Beep / Compliance Phrase
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1Stream Base Integration Features
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Smart Click-To-Dial from Chrome Extension or In-App
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CRM Contact & Company AutoMatching By Caller ID
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Basic Screen Pop from CRM
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Create New Company & Contact in CRM
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Re-Associate Call w/Another Contact in CRM
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Retroactively Tag CallsFrom History
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Contact Communication History
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CRM Contact Sync to Phone System Contact List
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1Stream Core Business Integration Features
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Manual / Automatic Call Recordings Attachment in CRM
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Manual / Automatic Activity & Time Entry Creation in CRM
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Call Notes, @Mention, Follow Ups in CRM
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Create, Update , Edit Tickets & Opportunities in CRM
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Smart Call Transfer w/Notes & Record Pop
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Multi-Screen Pop in Browser
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Queue Based In-App Alerting
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Voicemail-to-Ticket w/ Recording & Transcription
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Call Data & Call Control API
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1Stream Advanced Workflow Integration Features
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In-App Inbound Call Scripts
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In-App SMS / Email Random Pin Code Veriftication
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1Stream ID - Route Calls By Pincode from CRM
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1Stream Direct - Route Calls By Ticket Or Order Number from CRM
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1Stream Direct - Route Calls By PhoneNumber Or Caller ID from CRM
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1Stream Signal - Escalation from Voicemail - Rotation / Escalation via Call, SMS, Email
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1Stream Signal - Auto Queue Login / Logout via Schedule
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1Stream Signal - Auto Queue Logout by Threshold
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1Stream Enterprise Business Integration Features
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Real Time Advanced Supervisor Dashboard
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Real Time Advanced QueueWallboard
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More Detailed Agent / Qeueue Reports
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Call Path / Segments Tracing
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1Stream Progressive Dialer Integration Features
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Outbound Progressive Dialer
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Pre-Recorded Voicemail Drop
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Responsive Outbound Caller ID Per Campaign
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Call Dispositions & Notes Back to CRM
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Campaign Dashboard & Reporting
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Import Dialer Calling List via CSV or Excel File
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Dialer Job Export via HTML, CSV, Email
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In-App Dialer Start/Stop/Pause
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