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Phone System Essentials
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Multi-Level Auto Attendant
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Voicemail System with Visual Voicemail
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Call Controls (Hold, Mute, Ad Hoc Conference, Call Parking, etc.)
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Blind & Attended Call Transfer
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Time of Day Routing, Holidays, Break Times
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Manual System "Night Service" Switch
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Productivity
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Voicemail-to-SMS Notification
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Call Center
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Customizable Hold Music Per Call Queue
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Queue email notifications
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Call Recording Opt-Out / Opt-In
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Whisper / Monitor / Barge
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Microsoft Collaboration
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Mobility
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Meetings
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Video Meetings & Participants
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Call Logs & Call Reporting
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Basic Call Reports & Call Logs
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Calling (Choose Option)
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Keep Your Number (Number Porting)
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Unlimited Calling* (Option)
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Minutes Based Calling (Option)
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Local Phone Numbers (Option)
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Toll Free Phone Numbers (Option)
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Fax (Choose Option)
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Electronic Fax-to-Email (Option)
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HTTPS Fax (Physical Fax Machine) Option
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Collaboration & Messaging
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Send / Receive SMS (Option)
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Management & Administration
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Multi-Tenant Management Admin Portal
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Device Provisioning & Management Platform
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Zero Touch Phone Provisioning*
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Remotely Manage IP Phones (Reboot, Reprovision, Factory Reset, Remote UI)*
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Call Recording Management
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White Labeling
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Custom Phone Logo & Wallpaper
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End Customer Portal (Coming Soon)
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Management Portal Branding
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Provisioning Portal Branding
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Security
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Granular User Rights & Permissions Controls
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IP Phone UI Random Password
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Portal Settings Change Auditing
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Inbound Phone Number Blocking Menu
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Outbound International Call Country Approval List
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Barricade - Conditional PBX Access Control
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Barricade Roaming Device Apps (Mac, Windows, Android, iOS
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Phones
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VoIP to Analog Adapter (ATA)
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Bring Your Own Device* (BYOD)
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Support
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Support Status Alerts & Uptime Montioring
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Popular Apps & Integrations
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(AutoTask) Datto Business Management
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Microsoft Outlook Screen Pop & Dialing
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Solarwinds Passportal (Coming Soon)
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Base Business Integration Features
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Contact & Company Auto
Matching By Caller ID
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Create New Company &
Contact
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Re-Associate Call W/
Another Contact
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Retroactively Tag Calls
From History
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Contact Communication History
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Multi-CRM Support - View Only
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Windows & Mac Client Apps
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Core Business Features
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Manual Or Automatic Call
Recordings Attachment
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Manual Or Automatic
Activity /Time Entry Creation
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Call Notes, @Mention,
Follow Up, Form
Recording Edit
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Create, Updated, Edit
Tickets & Opportunities
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Smart Call Transfer W/
Notes & Record Pop
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Lookup & Tag Calls To
Existing Ticket & Opportunity
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Starter Call Dashboard,
Call Reporting, Mesh CRM Data
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Teams / Pods Call Reporting
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Call Data & Call Control API
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Advanced Workflow & API Features
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1Stream ID - Route Calls By Pincode
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1Stream Direct - Route Calls By Ticket Or
Order Number
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1Stream Direct - Route Calls By Phone
Number Or Caller ID
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1Stream Signal - After Hours Staff Call Escalation from Voicemail
Rotation / Escalation
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1Stream Signal - Auto Queue Login / Logout via Schedule
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BusyLight Alerting Integration
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Enterprise Business Features
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Real Time Advanced
Supervisor Dashboard
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Real Time Advanced Queue
Wallboard
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Detailed Agent / Qeueue
Reports Meshed With
CRM Data
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Customer / Account Call
Management Reports
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Schedule Queue Call Back
Website Widget
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Progressive Dialer Features
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Outbound Progressive Dialer
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Responsive Outbound
Caller ID
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Import Dialer Calling List via CSV
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Dialer Job Export via HTML & CSV
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