Philadelphia, PA and Fort Collins, CO – May 14, 2020 - bvoip, the leading provider of integrated communications for MSPs, is excited to announce the release of VoIP integration with documentation platform provider Hudu.
Designed to streamline engagement between sales, service, and operations; bvoip’s 1Stream platform integrates key communications data into popular IT, Managed Services Provider (MSP), CRM, ERP, and other systems.1stream’s primary purpose is to enhance key interactions while automating sales, support, and back office interaction tasks; greatly expediting the tedious ticketing, notation, activity tracking, and reporting process.
Now that 1Stream integrates with Hudu, mutual users of the two solutions will be able to instantly have customer documentation, passwords, assets, and other key information instantly appear on inbound calls. This will streamline the workflow of handling customer calls as well as help with keeping consistency as all users should then be working for the same set of customer information.
“We continue to concentrate on real world workflow based automation and integration, explains George Bardissi, CEO at bvoip. "Hudu is now added to a group of MSP centric solutions that together with bvoip's 1Stream dramatic reduce the time front line staff spend handling incoming calls by instantly presenting customer specific documentation, passwords, assets, and KB articles on inbound calls.” – George Bardissi, CEO, bvoip.
To see an integration demo please visist https://www.bvoip.com/integrations/1stream-hudu-voip-integration-by-bvoip
To learn more about bvoip, please visit www.bvoip.com/1stream
bvoip (www.bvoip.com) helps IT and Managed Service Providers attack voice and unified communications worldwide. Having come out of the MSP space, bvoip designed its program to not only automate how MSP’s interact with their existing systems and tools but to also assist MSP’s with an offering to standardize their Unified Communications offering to their customers. bvoip is currently available in North America, Europe, and the Australian / New Zealand Regions. For more information please visit www.bvoip.com or on Facebook, and Twitter.
Hudu is the world's most beloved IT documentation system. Organize and enhance your IT environments while keeping everything under your control. Options for hosted or self-hosted installation. Built from the ground up with Managed Service Providers in mind, Hudu provides an enhanced IT documentation suite with features and tools made for assisting Managed Service Providers. Hudu allows you to easily group and separate client information into unique companies. Predictive filtering will help you organize exactly what information belongs to each company. Intuitive dashboards will allow you to easily make sense of all the information you need to know per company.
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