Auto Attendant

The digital receptionist or Auto Attendant feature allows 3CX Phone System to answer phone calls automatically. When a call comes in to the phone system the caller is presented with a list of options. The caller can then choose the appropriate option using the numbers on their phone keypad. Using this feature you can implement a menu.

For example, “For sales press 1. For support press 2 or wait on the line to be transferred to the operator”. A digital receptionist is also known as an auto attendant.

You can configure many different digital receptionists each with their own extension number. Depending on your preferences you may configure these to answer calls based on which line the call comes in from, as well on whether the call is received inside or outside office hours. For example, you can have a different prompt for outside office hours that does not include the options to be transferred to groups/queues that do not have agents available to take calls.