2020 has been a year of interesting scenarios with cloud solutions for obvious reasons. While rapid deployment and scale are one side of the coin, outages are surely the other. Microsoft has had at least 2 major global outages where many of their services were unreachable for hours including Microsoft Teams.
For organizations who have opted to use Teams Voice as their Phone System, they were unable to use their system during these outage windows which brings us to the point of this blog.
There are several approaches to deploying Microsoft Teams Voice as your Phone System or UCaaS solution. Check out our video below where we specifically touch on three deployment scenarios and how they are affected during an outage.