Troubleshooting Incorrect Caller ID Information

This article will provide insight on how to change incorrect information on the caller ID details for a phone number.

If a caller ID is incorrect for a phone number, there are two different ways that it can be corrected, depending on the item that is incorrect. 

The Caller ID Number is Wrong

If the caller ID number is wrong, then the outbound caller ID on the set extensions will need to be updated. 

1. Log into the bvoip phone system.
2. Click on the Extensions drop-down menu.
    
3. Go to the Extensions subsection. 
4. Select the Edit pencil icon next to the desired extension.
5. Navigate to the General tab.
6. Scroll down to the Outbound Caller ID field.
    
7. In the Outbound Caller ID field, input the correct phone number to be used as the caller ID. 
8. Click the Save button. 

The Caller ID Name is Wrong

If the caller ID name is wrong, then there two items that can be reviewed to find the source of the incorrect information. 

• Check to see if the Caller ID Routing settings are correct in the bvoip phone system, if applicable. 
• Check in with your SIP Trunk provider to ensure that things are correct on their end for the caller ID. For SIPTrunk.com users, please see our Updating Caller IDs in SIPTrunk.com article.