Sync Company Microsoft 365 Contacts

This article will walk you through synchronizing a shared mailboxes contacts with the phone system's phone book.

User Level Available

If you're looking to synchronize contacts at the user level, see Sync User Microsoft 365 Contacts.

Shared Mailbox Required

You must have a shared mailbox in Microsoft 365 which holds all the contacts for this. This will not work with a list shared from another user, or a list stored in a public folder.

Activate the Microsoft 365 Integration

If you have not already done so, you must follow the document linked below in order to first connect the phone system to Microsoft 365. This is a separate task from enabling SSO for the login portal.

Activating the Microsoft 365 Integration

Sync Company Contacts

An extension number will be taken

Following this process will create a new extension at the next available extension number above 100. This does not need to be licensed, and can be deleted, but deleting it will make it so only the bvoip Support team can disable this synchronization.

You can make a blank extension in advance using the shared mailboxes address to have it mapped to a chosen extension number instead.

Login to the bvoip phone system
In the top right go to Integrations > Microsoft 365
Click the Add user(s) button and select your shared mailbox.
Select the 2nd column on the right hand side to enable the shared contact sync, it should have Yes for that new row
Click Save changes at the top
Within a few hours, the contacts from that shared mailbox will appear in the company phone book

Need Help?

See our article Microsoft 365 Not Syncing Contacts for more details on troubleshooting the contact sync portion of the integration.