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Device Management & Provisioning
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Messaging
MPP Provisioning Troubleshooting Steps
This article will provide a walkthrough on troubleshooting MPP based provisioning issues in the bvoip phone system.
Compatible Phone Notice
While the bvoip phone system is compatible with most phones, this article will be aimed at troubleshooting phones that did not update via MPP.
Phone is Not Provisioning
If the phone is not provisioining after setup, there are a few items that could be preventing the provisioning from completing.
MPP Not Enabled
Most phones are provisioned using our Managed Provisioning Portal (MPP) integration. If it is not enabled for an extension, the phone will not fully provision. For information on activating the MPP Integration, please refer to our Activating the MPP Integration article.
Incorrect MAC Address
Ensure that the correct MAC Address is assigned to the correct extension. If the MAC is incorrect, the phone will not provision until its corrected. To correct it, simply update it inside the template listed on the Phone Provisioning tab under the assigned extension.
Incorrect Phone Template
Ensure that the correct phone template is assigned to the correct extension. In most cases, the correct template will have a -247 or -bvoip beside the make and model. If the correct make and model is not shown, please reach out to bvoip support for assistance.
After Corrections
Once any of the above items have been corrected, please factory reset the device to re-attempt provisioning. If the phone continues to not provision, please reach out to bvoip support.