Enabling Call Queue Recordings

This article will provide a walkthrough on enabling recording for call queues in the bvoip phone system.

Enabling Recordings for Call Queues

1. Log into the bvoip phone system.
2. Click on the Call Flow drop-down menu.
   
3. Go to the Call Queue subsection.
4. Add or Edit the desired call queue.
5. Click on the Advanced tab.
   
6. Scroll down to the Queue Recording section.
7. Click on the check box to enable Queue Recording. 
8. Select the desired Opt-in option.
9. Click the Save button. 

Accessing Recordings

Once call queue recordings are enabled, users will be able to access them from the tool as well. To access the recordings and download, follow the steps below. 

1. Log into the bvoip phone system.
2. Click on the Storage drop-down menu.
3. Go to the Recordings subsection. The screen will default to an additional Recording subsection tab.
   1. The search bar can be used to find specific recordings.
   2. Click the Delete button should any recordings need to be removed.
   3. Multiple recordings can be selected by using the checkbox beside the recording date.
   4. Click the Download button to download each recording.