Creating Forwarding Extensions

This article will provide a walkthrough on creating a forwarding extension.

Why a Forwarding Extension?

This type of extension will be used solely for a forwarding destination compared to a regular user extension. 

Creating Forwarding Extensions

1. Log into the bvoip phone system.
2. Go to Extensions > Extensions in the top navigation bar.
   
3. Click the Add button and select Forwarding.
   
4. The Create New Forwarding Extension pop-up will appear. 
   
5. In the Extension number field, add the desired extension number.
6. In the Email field, add the email address to be tied to the extension. This email address must be unique. 
7. Fill in the First name and Last name fields with descriptive names.
8. In the Mobile field, add a relevant mobile number, if desired.
   • Do not add special characters such as hyphens or parentheses in this field when adding the number. 
9. Click on the Save and Close button. The screen will refresh and take you back to the Extensions page. The new extension will be present and will be ready to configure.

Next Steps

By default, a new Forwarding extension just sends all traffic to the voicemail on the extension. You can follow our guide Setting up Call Forwarding which walks through how to adjust this behavior to forward to the mobile number you entered, or another destination.