Want an awesome system to give your tech's a heads up of critical alerts? Here it is!
|Automatically generate priority alerts based upon ticket severity.|
|Unique real-time audit trail on escalation, delivery and response within the ticket.|
|Create OnPage groups, assign schedules, create escalation rules.|
|Tie alert response time directly to client SLAs.|
|Full Visibility – End-to-end tracking of cases and real time update of Ticket and SLA.|
ConnectWise – OnPage integration helps MSPs streamline incident management, provides higher level of service and faster ticket resolution. IT can concentrate on fixing the issue rather than sending constant updates to customers. With full visibility, customer can see progress right on the ticket. The key is providing automatic, intelligent alerting that generates a complete audit trail tieing to SLA.
All from within the ConnectWise console.