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Using Marked Titles in 1Stream
This article explains what marked titles are and how to set them up on the 1Stream platform.
What is a Marked Title for?
The Marked Titled feature in 1Stream is intended to give a clients a method of highlighting clients with specific titles so that Call Agents are able to have more visibility for VIP based instances.
How to Create A Marked Title
- Log into the 1Stream Portal.
- Go to the Administration menu.
- Choose the Manage Organization option. The page will refresh.
- Scroll down to the Marked Contact Titles section.
- Click the green circled + button. The Add New Marked Contact Title pop-up will appear.
- In the Title field, add the title.
- Click the Save button.
The titles will then be listed in the Marked Contact Titles section. Additionally, when looking at a contact in the 1Stream desktop application, the selected titles will be highlighted in red.
Once the titles have been added, the specified titles will be highlighted in the 1Stream client.
