- Help Center
- Control Portal
- Extension Tools
-
1Stream Platform
- Admin User Functions
- Application Download
- AutoTask Integration
- BrightGauge
- Call Routing Features
- Call Tools
- ConnectWise Integration
- CrewHu
- CRM Management
- DropBox Integration
- End User Management
- Enterprise Portal
- HubSpot Integration
- Freshdesk Integration
- General Troubleshooting
- Hudu
- InfusionSoft Integration
- Insightly
- Liongard Integration
- Kaseya BMS
- MSPbots Integration
- OneDrive Integration
- Power BI
- Progressive Dialer
- Reports
- Salesforce
- ServiceNow Integration
- Signal
- SyncroMSP
- ZenDesk Integration
- Halo Integration
- Transcription and Analytics
-
Control Portal
- Auto Attendant Functionality
- BLF Keys
- bvoip Fundamentals
- Call Flow
- Call Queue
- Call Recordings
- Call Rules
- Desktop Application User Documentation
- Dial Codes
- DIDs
- Extensions
- Extension Tools
- FAQs
- Google Integration
- Microsoft 365
- Multifactor Authentication
- Phone Hours
- Settings
- Security
- Shop
- SIP Trunks
- SIPTrunk.com Partnership
- Storage
- System Notifications
- System Tools
- Troubleshooting Guides
- Users
- Webclient User Documentation
- Whitelabelling
- Zoho Integration
- WhatsApp Integration
-
Device Management & Provisioning
-
Nucleus for Microsoft Teams
-
1Stream Client
-
Messaging
Stop-Start Call Recording Feature
This article will provide a walkthrough on the stopstart call recording feature in the bvoip phone system.
Licensing Notice
In order to utilize this feature, we recommend ensuring that you have the Enterprise Licensing on the desired phone system.
Enabling Stop-Start Recording
- Log into the bvoip phone system.
- Click on the the Extensions drop-down menu.
- Go to the Extensions submenu.
- Select the Edit button beside the desired extension.
- Go to the Options tab.
- Scroll down to the Call Recording section.
- Click on the Checkbox for the Allow Users to Start and Stop Recording (By pressing rec on off button in the clients / IP Phone) option.
- Select the Save button.
How to Use
When call agents are on a call, the option to start or stop recording will be available on the dialpad. If you are using the webclient, the recording button will be blue when recording and grey when not.