Extension Tools

Stop-Start Call Recording Feature

This article will provide a walkthrough on the stopstart call recording feature in the bvoip phone system.

Licensing Notice

In order to utilize this feature, we recommend ensuring that you have the Enterprise Licensing on the desired phone system. 

Enabling Stop-Start Recording

  1. Log into the bvoip phone system. 
  2. Click on the the Extensions drop-down menu.Extensions1-MTP
  3. Go to the Extensions submenu.
  4. Select the Edit button beside the desired extension. 
  5. Go to the Options tab.extensions10
  6. Scroll down to the Call Recording section.callrecording6
  7. Click on the Checkbox for the Allow Users to Start and Stop Recording (By pressing rec on off button in the clients / IP Phone) option.
  8. Select the Save button. 

How to Use 

When call agents are on a call, the option to start or stop recording will be available on the dialpad. If you are using the webclient, the recording button will be blue when recording and grey when not.