Setting up the IVR Function

This article will provide a walkthrough on setting up the auto-attendant in the bvoip phone system.

What is an IVR? 

IVR stands for Interactive Voice Response. This feature in the phone system is set up so that you can have an interactive menu for callers to be funneled to their desired destination. The other term used for this function is an Auto Attendant or Digital Receptionist. 

Configuring the IVR

1. Log into the bvoip phone system.
2. Click on Call Flow drop-down menu.
   
3. Go to the IVR subsection.
4. Click on Add+ button. The screen will refresh to set up the IVR.
   
5. Go to the General section.
   
6. In the Name textbox, add the desired name such as InOfficeHours or something similar.
7. Under Intro Prompt Setting, choose the desired prompt file from the drop-down. If a file is needs to be recorded or uploaded, it can be done using the buttons next to the drop-down.
8. Go to the Menu Options section.
   
9. For each key number, select a desired Menu Option from the drop-down if there will be menu options. Some options will have a secondary drop-down appear under the Destination column. 
10. In the Destination drop-down, either select the desired destination or audio file. 
11. Scroll down to the Destination For Invalid or No DTMF Input section.
12. In the If No Input Within Seconds field, enter the amount time needed before action is taken.
13. In the drop-down below the If No Input Within Seconds field, select the action to be taken once the designated time has elapsed.
14. In the If Input is Invalid drop-down, select the action to be taken. 
15. Click the Save button.