Desktop Application User Documentation
      Back to home
      1. Help Center
      2. Control Portal
      3. Desktop Application User Documentation

      Accessing Voicemails in the bvoip Softphone

      This article will provide a walkthrough on accessing voicemails in the softphone desktop and mobile applications.

      To Access Voicemail on the Mobile Application

      1. Log into the Mobile Application.
      2. Click on the Voicemail icon.
        VM3CX1
      3. Tap on the desired voicemail to be played.

      Not Wanting to Use the Phone System?

      For more details on accessing voicemail files, please also see our Managing Voicemail Setup and Settings in bvoip Phone System article.

      To Access Voicemail on the Desktop Application

      1. Log into the Desktop Application.
      2. Click on the Voicemail icon.VM3CX2
      3. Double-click on the desired voicemail to be played. A mini menu will appear.VM3CX3
        1. Choose Play to save the file and play it on your computer.
        2. Click Play on Phone to have the file play on the application.

      Fast Forwarding through Voicemails

      Voicemails can not be fast forwarded using the phone system. However, if the voicemail file was emailed to you, you can fast forward through the voicemail file using a media player. 

      For information on arranging for the voicemail file to be emailed to a user, please see our Setting Up Email Notifications for Voicemail article.