Call Flow
      Back to home
      1. Old KB
      2. Control Portal
      3. Call Flow

      Setting Inbound Rule Name to Prepend or Append Caller ID

      This article will walk through how to prepend or append the Inbound Rule name on the Caller ID.

      Setting up the Prepend/Append Caller ID with the Inbound Rule Name

      1. Login to the bvoip phone system.
      2. Navigate to the Extensions menu.
      3. Select Contacts.
      4. Click on the Options button
      5. In the Add Group Queue or DID/DDI Names to Caller ID, select either Append or Prepend.

        1.  Append will add the inbound rule name after the Caller ID.
        2. Prepend will add the inbound rule name after the Caller ID.
      6. Click Save.

      Why would I want to set this up?

      Prepending or Appending the Inbound Rule Name and/or Call Queue Name to the Caller ID can easily identify where an incoming call is coming from. This can be especially helpful if agents are in more than one call queue.