Setting Inbound Call Scripts in 1Stream

The article will walkthrough the steps of setting up a Inbound Call Script using our 1Stream integration.

Why Use an Inbound Call Script? 

Inbound Call Scripts can be built out in 1Stream to help teams be consistent on calls by providing reminders or scripts of what to say when an incoming call is picked up. 

Creating an Inbound Call Script

1. Log into the 1Stream Portal.
2. Go to the Administration menu.
   
3. Choose the Manage Organization option. The page will refresh.
4. Scroll down to the Inbound Call Scripts section. 
   
5. Click the green circled + button. The Add New Inbound Call Script pop-up window will appear. 
   
6. In the Title field, add the name of the script.
7. Click the Save button. The window will refresh to reflect the Add New Inbound Call Script pop-up window.
   
8. In the Script Block section, add the call script dialogue. 
9. Select the Status of if this script should be active or not.
10. Scroll down to the Call Script Triggers section.  
11. Click the green circled + button. The window will refresh to reflect the Add New Call Script Trigger pop-up window.
12. In the Trigger Criteria field, add in the DID that would need this script to appear when an inbound call is received.
13. Click the Save button. The Add New Call Script Trigger pop-up window will close and the Add New Inbound Call Script pop-up window will re-appear.
    
14. Click the Save button.