Routing Calls By Time Frame

This article will provide a walkthrough on routing calls for specific timeframes and destinations.

Calls can be routed for specific times by setting up the inbound rules and setting a specified time frame on the inbound rule. An inbound rule will need to be set in order correctly route the call to the desired destinations for during business hours and outside of business hours. Once the destinations have been plugged in, the timeframes for the desired routing will need to be set. 

Routing Call by Time Frame

1. Log into the bvoip phone system.
2. Click on the Call Flow drop-down menu.
   
3. Go to the Inbound Rules subsection. 
4. Click the Edit icon on the desired inbound rule. 
5. Scroll down to the Route Calls To section. 
6. Select the Set up specific office hours for this rule option. An office hours option will appear.
7. Click the Configure+ button under each day of the week. A pop-up will appear to allow the office hours to be selected. 
8. Select the desired office hours. 
9. Click the Save button. The pop-up will close. 
10. Repeat steps 6-8 for each applicable day of the week. 
11. Click the Save button.

The calls that go to that desired phone number will then route at the designated times to the specified destination.