Resetting Queue Statistics

This article will walk through how to reset the Queue Statistics of a Call Queue.

What are the Queue Statistics?

The Queue Statistics keep track of how many calls each agent in a call queue have answered and their total talk time.

Why would I need to reset the Queue Statistics?

This can be critical to reset if agents are newly added to a call queue using any ring strategy that is based on fewest answered or least talk time. Resetting the Statistics puts all agents back to zero.

Resetting the Queue Statistics on a Call Queue

1. Log into the bvoip phone system. 
2. Navigate to the Call Flow drop-down menu.
3. Select Call Queues.
   
4. Click into the desired Call Queue.
5. Navigate to the Advanced tab.
    
6. Reset the Queue Statistics one of the following ways:
   1. Manually: Click the Reset call statistics for this queue button.
      
   2. Automatic Schedule: Check the box next to Schedule queue statistics reset and set the schedule below.
      
      1. The Schedule can be set Daily, Weekly or Monthly (1st Day of the Month).
7. Click Save.