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      Randomizing On Hold Music

      This article will provide a walkthrough on randomizing on hold music.

      Why Randomize On Hold Music?

      If you have multiple audio files for On Hold music, you can elect to have a randomizer to change up which audio file plays.

      Creating On Hold Music Playlists 

      If you have multiple audio files for On Hold music, a playlist can be created to continue playing the audio files in a desired shuffle pattern or loop. For information on this, please see the Creating On Hold Music Playlists article. 

      Randomizing On Hold Music 

      1. Log into the bvoip phone system.
      2. Click on the Dashboard drop-down menu.
        M365config1-MTP
      3. Go to the Settings subsection.
      4. Select the On Hold Music icon.
        musiconhold1-mtp
      5. Scroll down to the Randomize Playback section.
      6. Click on the box next to Randomize Playback.
      7. Select from the drop down below the text on whether you would like to randomize on a per call or per day basis. 
      8. Click on the Save button at the top of the page.