Provisioning Polycom Phones

This article summarizes the process for factory resetting, registering and provisioning Polycom devices.

Pre-Provisioning Steps

Before attempting to provision the desired phone, ensure that you have factory reset the device, enabled MPP for the desired extension and set the firmware to the most up-to-date version. 

For information on completing these tasks before provisioning the desired device, please see the following articles:

• Factory Resetting Polycom Phones
• Polycom Firmware Update
• Enabling MPP Integration

Provisioning the Phone Template

1. Log into the bvoip phone system.
2. Go to Extensions > Extensions in the top navigation bar.
   
3. Select the Edit button to the right of the extension that the device is being applied to, or double click the extension.
4. Navigate to the Phone Provisioning tab.
5. Click on the Add New Phone Device button. A pop-up will appear.
   
6. Select the desired device model in the Templates drop-down.
   Note: Make sure to use a template ending with -bvoip after the needed phone model.
7. Add the MAC address without colons into the MAC Address field.
8. Click the Ok button to save. The pop-up for the provisioning will close and the page will refresh with new sections being shown.
9. Click the Save button to save the phone template to the extension. 
   
10. You can validate that this has been synced to the MPP by going to Extensions > Devices and verifying this shows as New or Live. If it shows a red triangle, simply click Sync all devices.
    

Factory Reset

Once the device has had the phone template and synchronized into the Managed Provisioning Portal, the device will need to be factory reset. When reset, the firmware will be updated and the configuration file will be accessed, pulling the provisioning details from the phone system. 

For instructions on factory resetting your Polycom phone, please refer to our Factory Resetting Polycom Phones article. 

After a factory reset and the phone coming online, it may take one additional reboot for the configuration to fully apply.

Provisioning the Phone Interface Directly

Polycom hard phones should be factory rebooted from the interface webpage before provisioning. Manual provisioning of the phone should not be required if you have successfully provisioned the Polycom phone using the instructions in the sections above. 

If you are needing to provision the desired Polycom device directly after setting the template in the bvoip phone system, please refer to our Manually Provisioning Polycom Phones article.