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Not Able to Dial Out Troubleshooting Guide
This article will provide a walkthrough on how to troubleshoot when you are unable to dial out for calls.
Check the Outbound Rules
Ensure that the outbound rules are correct as shown in our outbound rule articles.
Test Call with Softphone
Doing a test call with the softphone will determine if this is an issue with the phone setup or with the hard phone itself.
Phone Provisioned Incorrectly
If the desired device is not provisioned correctly, this can prevent calls from being made over all. Please refer to our hard phone implementation guide as well as our phone provisioning troubleshooting guide.
Outbound Caller ID for SIPTrunk
Ensuring that the caller ID is correct under the Caller ID tab under the Call Flow > SIP Trunk section of the phone system is another step that will assure that the SIP Trunk is communicating properly.
In most cases, the outbound caller ID will be the main DID from your SIP Trunk, however, if you have custom Caller ID, please reach out to your SIPTrunk provider to confirm that the caller ID listed is correct.
SIPTrunk Issues
If there are issues with dialing out and all settings look correct, we recommend that you consider reaching out to your SIP Trunk provider to see if there is an issue on their end.
Blacklist Check
Ensure that the connecting local IP is not listed in the bvoip phone system's blacklist. For a walkthrough on how to do this, please refer to our Blacklisting IPs article.