- Old KB
- 1Stream Platform
- Admin User Functions
-
1Stream Platform
- Admin User Functions
- Application Download
- AutoTask Integration
- BrightGauge
- Call Routing Features
- Call Tools
- ConnectWise Integration
- CrewHu
- CRM Management
- DropBox Integration
- End User Management
- Enterprise Portal
- HubSpot Integration
- Freshdesk Integration
- General Troubleshooting
- Hudu
- InfusionSoft Integration
- Insightly
- Liongard Integration
- Kaseya BMS
- MSPbots Integration
- OneDrive Integration
- Power BI
- Progressive Dialer
- Reports
- Salesforce
- ServiceNow Integration
- Signal
- SyncroMSP
- ZenDesk Integration
- Halo Integration
- Transcription and Analytics
-
Control Portal
- Auto Attendant Functionality
- BLF Keys
- bvoip Fundamentals
- Call Flow
- Call Queue
- Call Recordings
- Call Rules
- Desktop Application User Documentation
- Dial Codes
- DIDs
- Extensions
- Extension Tools
- FAQs
- Google Integration
- Microsoft 365
- Multifactor Authentication
- Phone Hours
- Settings
- Security
- Shop
- SIP Trunks
- SIPTrunk.com Partnership
- Storage
- System Notifications
- System Tools
- Troubleshooting Guides
- Users
- Webclient User Documentation
- Whitelabelling
- Zoho Integration
- WhatsApp Integration
-
Device Management & Provisioning
-
Nucleus for Microsoft Teams
-
1Stream Client
-
Messaging
Marked Titles in 1Stream
This article will provide a walkthrough on how to add marked titles in the 1Stream admin portal.
Why Use Marked Titles and Territories?
This functionality in 1Stream makes it where VIP clients can be identified clearly by your agents. The titles and territories that are listed in these sections of 1Stream are highlighted in a red box that flashes, making sure that important contacts with those titles are recognized faster.
How to Mark a Title
- Log into the 1Stream Portal.
- Go to the Administration menu.
- Choose the Manage Organization option. The page will refresh.
- Scroll down to the Marked Titles section.
- Click on the green circled plus sign. The Add New Marked Contact Title pop-up will appear.
- Select the desired titled from the drop-down. The titles that appear in the drop-down will come from the integration setup under the CRM Settings section.
- Click the Save button. These steps can be repeated as needed to add more marked titles.