Settings

Managing Audio File Settings

This article will provide a walkthrough on setting and managing audio files in the bvoip phone system.

Audio File Management Locations

Audio files are listed as Music On Hold or Intro Prompts and can be found in various locations in the bvoip phone system. They are found in the call queues, ring groups, IVRs and Setting sections of the phone system. 

While there are two types of roles that audio files can be in the bvoip phone system, the use and management of these files is the same. 

Music on Hold Default

By default, the ring is set to defaulted hold music. The ringtone being heard while the phone is ringing can be adjusted in the bvoip portal under Dashboard > Settings> Music On Hold.  

Changing the Audio File

To change the audio from a list:

  1. Click on the Textbox of the Audio Soundname.
  2. Select the Audio Soundname from the drop-down that appears.
  3. Click the Save button.

Uploading New Audio Files 

If you don't like any of the audio file options listed, new audio files can be uploaded from your local device.

To upload a new audio file: 

  1. Click the Upload button.
     
  2. Select your sound file from your device. 

Once the file has successfully uploaded, you can then select the new upload from the list of available sounds.  

Uploading Playlists

Music On Hold sections will allow for playlists to be compiled. For information on how this can be done, please refer to our Randomizing On Hold Music article

Record a New Audio File

If you are looking to use a custom recording for the on call audio, this can be created directly in the bvoip portal.

To record a new audio file:

  1. Click on the Record button.
  2. In the pop-up that appears, create a name for your recording and select your extension.
  3. Click on the Ok button. You will then get a call to your extension from MakeCall.
  4. Answer the call and at the prompt, record your desired audio.
  5. Press # to end the audio. Then 0 to save.  

Once this is done, you will then be able to select your fresh recording from the audio drop-down.  

Testing Audio Files

If you are unsure of an audio file, audio files can be chosen to play the sound to test it. 

To play an audio file:

  1. Click the Play button.
  2. Provide your extension in the pop-up window that appears.
  3. Click the Ok button. You will receive a call to your extension with the selected audio.   

Downloading Audio Files

If you are looking to retrieve a copy of an existing audio file that has been already uploaded into the bvoip portal, you can do so by downloading the audio file.

To download an audio file:

  1. Click the download button.
  2. The file will automatically save to your local device by the name listed on it.

Customizing Call Settings for On Hold Music

If the on hold call music needs to be customized based off of call queues or auto-attendants instead of the defaulted On Hold Music, these can be adjusted in their set locations.