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How to Pick up Calls from Other Extensions
This article will provide a walkthrough on how to answer calls from other extensions without moving to the other phone.
Call Pick-up from Other Extensions
If a particular extension is ringing that will not be able to picked up, users can take the call using the Call Pick-up feature code by dialing *20* <extension number>.
This code will redirect an active call from the specified extension to the extension that code was dialed from.
Don't Know the Ringing Extension?
Calls can also be retrieved from a ringing extension without specifying the extension number by just using the feature code: *20* followed by the send key. This will redirect the first available active call to the extension that the code is dialed from.