Call Flow
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      Forwarding to External Numbers

      This article will provide a walkthrough on how to forward to external numbers in the phone system.

      Forward to External Numbers

      Depending on your intended call flow, there's multiple ways and places that you can arrange for a call to forward over to an external phone number outside of the phone system. 

      Auto-attendants Don't Forward

      IVR has to be set to forward to Extension, Call Queue or Ring Group in order to forward to an external number. 

      Extensions

      1. Log into the bvoip phone system.
      2. Click on the Extensions drop-down menu.
      3. Go to the Extensions subsection.
      4. Click the Edit button for the desired extension to have a forward.
      5. Go to the Forwarding Rules tab.
      6. Scroll down to the Status and External Calls sections. 
      7. Select the Forward to Number option in the desired drop-down.
      8. In the underlying field, type in the desired external number. 
      9. Click the Save button. 

      Inbound Rules

      1. Log into the bvoip phone system.
      2. Click on the Call Flow drop-down menu.
         
      3. Go to the Inbound Rules subsection.
      4. Click the Edit button for the desired Inbound Rule to have a forward.
      5. Scroll down to the Route Calls to section.
      6. Select the Forward to Outside Number option from the desired drop-down.
      7. In the underlying field, type in the desired external number. 
      8. Click the Save button.

      Ring Groups

      1. Log into the bvoip phone system.
      2. Click on the Call Flow drop-down menu.
      3. Go to the Ring Groups subsection.
      4. Click the Edit button for the desired Ring Group to have a forward.
      5. Scroll down to the Destination if No Answer section.
      6. Select the External option from the desired drop-down.
      7. In the underlying field, type in the desired external number. 
      8. Click the Save button.

      Call Queues

      1. Log into the bvoip phone system.
      2. Click on the Call Flow drop-down menu.
      3. Go to the Call Queue subsection.
      4. Click the Edit button for the desired Call Queue to have a forward.
      5. Scroll down to the Destination If No Answer section.
      6. Select the External option from the desired drop-down.
      7. In the underlying field, type in the desired external number.
      8. Click the Save button.