DTMF IVR Functionality

This article will provide insight into the DTMF feature for IVRs in the bvoip phone system.

DTMF IVR Functionality

The DTMF functionality allows for users to set custom menu options based on custom DTMF codes with up to nine digits each that will route to a desired action and destination.

Setting up an IVR with DTMF

1. Log into the bvoip phone system.
2. Click on Call Flow drop-down menu. 
   
3. Go to the IVR subsection.
4. Click on Add+ button. The screen will refresh to set up the IVR.
   
5. Go to the General section.
   
6. In the Name textbox, add the desired name such as InOfficeHours or something similar.
7. In the Type drop-down, select DTMF Input. 
8. Under Intro Prompt Setting, choose the desired prompt file from the drop-down. If a file is needs to be recorded or uploaded, it can be done using the buttons next to the drop-down.
9. Go to the Menu Options section.
10. Click on the Add button.
    
11. In the ID field, input the desired key number.
12. For each key number, select a desired Menu Option from the drop-down if there will be menu options. Some options will have a secondary drop-down appear under the Destination column. 
13. In the Destination drop-down, either select the desired destination or audio file. 
14. Scroll down to the Destination For Invalid or No DTMF Input section.
15. In the If No Input Within Seconds field, enter the amount time needed before action is taken.
16. In the drop-down below the If No Input Within Seconds field, select the action to be taken once the designated time has elapsed.
17. In the If Input is Invalid drop-down, select the action to be taken. 
18. Click the Save button.