Disabling Trusted Certificates

This article will provide a walkthrough on how to disable trusted certificates for hard phones.

Why Disable a Trusted Certificate?

This troubleshooting method is more for the Yealink based phones. The specific parameter to be disabled allows for the phone to communicate with our Managed Provisioning Portal in addition to the bvoip phone system.

Disabling Trusted Certificates

1. Login to the Phone Management page.
2. Go to the Security tab.
3. Select the Trusted Certificates side menu option. 
4. Scroll down to the Only Accept Trusted Certificates option.
5. Select Disable from the drop-down.
6. Click the Confirm button.
7. Re-provision the phone.