New User Guide

This guide can be used to ensure that new users can log into the bvoip phone system with SSO and MFA.

Creating New Users

Follow the guides below to first create the extension in the phone system, then create the user in the Control portal, and finally bind them together.

1. Create Extension User.
2. Creating New Users in Control.
3. Set User Binding. 

The binding will make it where the extension user and 1Stream user will sync up with the Control level user, causing one login to be used when logging into the softphone, 1Stream chrome extension, and management portals if they have that level of access.

Check Extension Configuration and Licensing

Ensure that the extension is created the way you want it to be with all necessary features.

• Need call recordings? Check out Call Recording for Extensions.
• Using a physical phone? Ensure "Disallow use of extension outside the LAN" is unchecked.
• Ensure the extension is licensed properly using the 1Stream User License Tool.

Granting Management Access

You can either grant full "Admin" permissions to all phone systems you control, or more granular limited Roles & Rights to specific phone systems, depending on your needs.

See our "User Role Guide" for more detail on the differences, and you can follow the guides below to configure these for a user.

• Grant Admin Access to Control
• Grant Limited Access to Control

Disable Access

While you can set a user's Is Active flag in the User Access tab to No to disable them, that does not immediately terminate their sessions to the web client and does not disconnect their physical devices. That is best used for extended absences.

To ensure the user's access is terminated immediately, please follow the guide below to remove the Control user and extension if applicable.

• Remove or Terminate a User