Creating a Filter Group

This article will provide a walkthrough on creating filter groups in the 1Stream platform.

What is a Filter Group?

Originally referred to as a Wallboard Filter, the filter group is a filter that helps with filtering data by extensions and call queues. 

Creating a Filter Group

1. Log into the 1Stream Portal.
2. Go to the Administration menu.
   
3. Choose the Manage Organization option. The page will refresh.
4. Scroll down to the Phone System Enhancements section.
5. Select the Filter Groups option. The Manage Filter Groups pop-up will appear.
6. Click on the green circled plus sign to add a new filter group. The Add Filter Group pop-up will appear.
   
7. In the Filter Name field, add the desired name for the filter group.
8. In the Extensions section, select the desired extensions to be used in the filter group.
9. In the Queues section, select the desired call queues to be used in the filter group.
10. Click on the Save button.

Using the Filter Group

The Filter Groups will now be able to used in the Supervisor Dashboard by clicking on the Agent Statuses arrow. To use one, simply click on the Filter Group name  and the Dashboard will update with the information.