Call Tools

Client Call Dispositions in 1Stream

This article defines the function and setup of client dispositions in the 1Stream system.

1Stream Level Feature Notice

This feature is available for only Power level 1Stream users and up. If you would like this feature to be available, then please reach out to your bvoip Sales Representative to upgrade user licensing. 

What is a Client Call Disposition?

The Client Call Disposition function allows for pre-selected notation on the outcome of a call to be selected, saving time on repetitive call notes for agents.

For information on how end user would utilize this tool, please see our Using Client Call Dispositions article

Creating a Call Disposition

  1. Log into the 1Stream Portal.
  2. Go to the Administration menu.
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  3. Choose the Manage Organization option. The page will refresh.
  4. Scroll down to the Client Call Dispositions section. dispositions1
  5. Click on the green circled + button. The Add New Call Disposition pop-up will appear.dispositions2
  6. In the Disposition field, add the short-hand disposition note. 
  7. In the Default Note field, add the desired note to accompany the disposition.
  8. For the Mark Dial Complete option, select if the call action should be marked completed or not. 
  9. Click the Save button. 

Want to Edit the Client Call Disposition?

Click on the Client Disposition's name and the Edit Call Disposition pop-up will appear.