Call Recording Notifications and Options

This article provides a walkthrough on setting up notifications for the opt-in and opt-out on call recordings in the bvoip phone system.

How do I Notify Clients about Call Recording?

While extensions, call queues and ring groups do have call recording features, the intro prompt file will need to include the audio notice to your clients that they are being recorded. 

However, only the call queue allows for an opt-in and opt-out feature with caller based opt-in/opt-out. If you are on the Enterprise plan, call recordings will be able to be turned off at the extension level. 

Setting the Opt-in/Opt-out Feature in Call Queues

1. Log into the bvoip phone system.
2. Click on the Call Flow drop-down menu.
   
3. Go to the Call Queues subsection. 
4. Select the edit button to on the desired Call Queue. 
5. Go to the Advanced tab. 
   
6. Scroll down to the Queue Recording section.
   
7. Click on the checkbox next to Queue Recording to activate the feature.
8. Select the option to let callers Opt-in or Opt-out of being Recorded.
9. Click the Save button.

Setting the Opt-in/Opt-Out Feature in Extensions

1. Log into the bvoip phone system.
2. Click on the Extensions drop-down menu.
    
3. Go to the Extensions subsection.
4. Select the Edit button on an existing extension to setup call recording settings. If the extension for call recordings is not setup, Click the Add button to set up the extension first. 
5. Go to the Options tab.
6. Go to the Call recording section.
7. Select the desired action. 
   
8. Click the Save button.