Call Tools

1Stream Call Queue Sign-In Buttons

This article will outline how to use the queue login features in 1Stream.

How Can I Log In and Out of Queues in 1Stream? 

1Stream now has two ways that users can log in and out of queues regardless if they are using the teams or bvoip softphone. 

Want to Manage Queues through Statuses? 

Additionally, users can manage their queues regardless of softphones is through using Custom Statuses. Please see our Custom Statuses article for more information. 

Custom Statuses and the Queue Buttons

When using custom statuses and setting the Queue log in/out setting, that log in/out becomes bound to the custom status making it where using the Q Toggle button in 1Stream will not override the setting on the custom status' queue setting. 

Global Queue Button

The Q button inside of the 1Stream application allows for call agents to have the ability to log themselves in and out of all assigned call queues in 1Stream with a click of a button. 

Setting Global Queue Visibility

  1. Log into the 1Stream Portal.
  2. Go to the Administration menu.
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  3. Choose the Manage Organization option. The page will refresh. 
  4. Scroll down to the 1stream Administration section. 
  5. Go to Allow Queue Status.
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  6. Select Yes to make the button visible. 
  7. Click the Save button. 

The Q button isn't Working?

If an agent has been manually logged in or out of call queues, it will override the Queue login button.

How to Use the Global Queue Button

  1. Log into the 1Stream Application.
  2. Click on the Q:IN or Q:OUT button to change the status.   
    1. The Queue button displaying as Q:IN in green means the agent is logged into all assigned call queues.CQB1-2 
    2. The Queue button displaying as Q:OUT in white means the agent is logged out of call queues.CQB1-1

Not Seeing the Q Button? 

If your 1Stream end users are not seeing the Q button, then you will need to make sure that the button is set to be visible. 

Individual Queue Button

For those who wish to have their users log in and out of their assigned individual queues in 1Stream regardless of the softphone being used, the individual queue button will take care of this task. 

How to Use Individual Queue Button 

  1. Log into the 1Stream Application.
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  2. Click on the Individual Queue Button.  The My Queue Statuses pop-up will appear.CQB1-3
  3. In the My Queue Statuses pop-up, click on the queue to be logged in/out of. For log outs, there will be feedback to confirm that the extension was logged out of. CQB1-4