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      Call Forwarding with Originator Caller ID Pass Through

      This article will provide a walkthrough on updating outbound call parameters so that the original caller ID is passed when forwarding a call from the bvoip phone system.

      Provider Support Notice

      While our preferred partner SIPTrunk.com supports caller ID override, some trunk providers do not. If this behavior does not work properly, you should check with your trunk provider to see if they support this capability.

      Adjusting the Outbound Caller Parameters

      1. Log into the bvoip phone system.
      2. Click on the Call Flow drop-down menu.
      3. Go to the SIP trunks menu item. 
      4. Click on the Edit button beside the desired SIPTrunk. 
      5. Go to the Outbound Parameters tab.
      6. Scroll down to the From: Display Name parameter. 
      7. Select the OriginatorCallerID option from the drop-down. image-png-Dec-29-2023-11-05-02-4809-PM
      8. Scroll down to the From: User Part parameter.
      9. Select the OriginatorCallerID option from the drop-down. 
      10. Click the Save button. You can now forward a call, and the original caller ID should be carried through on all outbound calls.