bvoip Fundamentals
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      bvoip Phone System Glossary of Terms

      This article includes a full glossary of terms related to the bvoip phone system.

      • 1Stream: Multi-CRM application that integrates exclusively with the bvoip phone system; this can enhance the phone system for users to be able to perform key interactions that streamline sales and customer service 
      • bvoip Webclient: Phone system website where the softphone can be accessed, along with account settings, voicemails, chats, queues, etc.; 1Stream is integrated here as well 
      • bvoip Softphone: Phone system website where the softphone can be accessed, along with account settings, voicemails, chats, queues, etc.; 1Stream is integrated here as well 
      • Att. Transfer: Warmly transfer a call to another extension by speaking with the extension first and then bringing the call onto the line; also called warm transfer 
      • Blind Transfer: Direct transfer a call to another extension; also called cold transfer 
      • BLF (Busy Lamp Field): Keys that can be set at the extension level for quick dial options 
      • Call Forwarding: Feature in which a phone or phone number can be redirected for incoming calls 
      • Call Path/Flow: Path that one call takes when being received by a phone system 
      • Call Queues: Process for inbound calls to route to a predefined call queue; more complex than Ring Groups by allowing more ring strategies, recordings, etc. 
      • CDS (Call Data Service): Configuration file on the backend of the phone system 
      • CNAM (Caller ID Name): Name information that is tied to a phone number and can be displayed on devices that receive a phone call from that number 
      • Conference Call: When three or more people are on the same call together 
      • Control Portal: bvoip Portal where you can access all phone systems 
      • CSR (Customer Service Record): Document detailing the ownership of a phone number 
      • DECT (Digital Enhanced Cordless Telecommunications): Wireless or cordless phone; Usually includes a base and handset phone 
      • DID (Direct Inward Dialing): In simplest terms, a phone number 
      • DND (Do Not Disturb): All available lines are marked busy when a phone is set to DND, prompting all calls to forward to a voicemail 
      • DTMF (Dial Tone Multi-Frequency): Can allow for custom menu key options for an IVR in the bvoip phone system 
      • Extension User: Extensions within the phone system, also called End User
      • FlowRoute: SIP provider; offers SIP Service as well as functionality with SMS to Chat 
      • FOC (Firm Order Commitment): Date on which the losing carrier has stated they will release a phone number to the current carrier; this confirms the date of the port 
      • GUI (Graphic User Interface): Visual portal to login to the device using the local device IP address 
      • Hardware: Physical equipment to be used with their phone system; i.e., a physical desk phone 
      • Inbound Rules: How the phone system dictates where a call will be directed when an inbound call is received 
      • IVR (Interactive Voice Response): Audible menu of options where a caller can use their dial pad to direct their own call; also known as an Auto Attendant or Digital Receptionist 
      • Key Segments: Breakdown of a call’s path inside the phone system; can be viewed within 1Stream 
      • Line Key: A key on a physical phone that can be configured to manage calls; i.e., speed dials 
      • LOA (Letter of Authorization): Legal document allowing new SIP service provider to port a phone number; also known as Letter of Agency 
      • MPP (Managed Provisioning Portal): a separate bvoip Portal to assist in provisioning hardphones if the zero-touch provisioning is not working correctly; integrated with bvoip phone systems for improved zero touch provisioning
      • Nesting: When a phone system destination is linked to another destination in the phone system; such as an IVR menu to link to another IVR or a Call Queue flowing into another Call Queue
      • Line Number Port (LNP): A request to move numbers/DIDs from a previous SIP Trunk provider to a new SIP Trunk provider 
      • Outbound Rules: How the phone system determines how each extension user will need to dial out to make an outbound call 
      • PBX (Private Branch Exchange): In simplest terms, the backend management of a phone system 
      • Provisioning: Process to configure a hardphone with the bvoip phone system 
      • QoS (Quality of Service): Determines the order that data enters or leaves a network 
      • Ring Groups: Basic process for inbound calls to route to a predetermined group of extension users; also known as Call Group or Hunt Group 
      • Ring Strategy: The way an inbound call gets directed to extension users through a Ring Group or Call Queue 
      • Shared Parking: Option to be used as a call waiting feature for multiple lines (10 shared parking spaces by default) 
      • Skill Based Routing: Ring strategy for Call Queues where agents can be ranked based on skill/abilities 
      • Softphone: Application that can establish a connection to the phone system and service provider, allowing users to make and receive calls without a physical phone; available via the web or through desktop and/or mobile applications 
      • Software: Cloud based equipment, such as a softphone 
      • SIP (Session Initiation Protocol): The way that some software or phones reach out to another computer or phone to confirm if they have an open connection to be directly linked 
      • SIP Authentication: Credentials for a service provide that allow a phone system to place and receive calls; usually includes an authentication ID and password 
      • SIP Service Provider: Company that supplies the dial tone which allows a phone system to make and receive calls 
      • SIP Trunk: Line or path that helps calls made from an outside line reach the internal phone system line 
      • SIPTRUNK.com: Popular SIP Trunk provider; provides the DID and dial tone for the PBX 
      • SSO (Single Sign-On): Allows users to log into the bvoip phone system using their Microsoft login details 
      • Toll-Free Number: Phone number that is free for callers to reach by any phone because the costs are covered by the number’s owner 
      • UniConsole: App within Microsoft Teams; allows for the use of the softphone and phone system features directly within Teams; also referred to as the Microsoft Teams Operator Panel
      • Voicemail Greetings: Audio file that callers hear before they leave a voicemail 
      • Voicemail to Email: Process by which voicemail messages are converted digitally and sent as an email attachment to the extension that the voicemail was left 
      • Voicemail Transcription: Process to turn voicemails into a readable format 
      • VoIP (Voice over Internet Protocol): Ability to send audio to another device using the internet 
      • User Binding: Administrative users of the bvoip control portal can be tied to an extension within a specific phone system; this allows the administrative users to use the softphone without multiple logins