Blank Screen in the 1Stream Portal

This article will provide a walkthrough on how to correct the issue of seeing a blank screen when logging into the 1Stream web portal.

What Causes the Blank Screen?

If a non-admin listed user is logging into the 1Stream portal, the screen will be blank rather than display the call report data.

How to Fix the Blank Screen

To correct this, the user type will need to be adjusted by another Admin level user from Client Only to Admin for the desired user who needs access to the 1Stream portal. 

For instructions on how to do this, please see our Changing 1Stream User Types article.