This article will walkthrough troubleshooting when an end user cannot create a new ticket in Autotask through the 1Stream Chrome Extension.
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"The specified assignedResourceID and AssignedRoleID combination is not currently defined" Error Message
If you receive the above error message when trying to create a new ticket in the 1Stream Chrome Extension, the most likely reason is that the resource in question is not set up properly in Autotask. There are two ways that a role can appear in 1Stream:
- A Department must be specified from the Resource Management tab of a Resource in Autotask.
- Just having a role specified, and no department, will result in this error message.
- A Service Desk Role must be specified from the Resource Management tab of a Resource in Autotask.
- Having a role specific here will result in the role being shown as an option in the Ticket field and also sets up the assignedResourceID and AssignedRoleID combination, which means no error message should display.
"When assigning a Resource, you must assign both a assignedResourceID and assignedResourceRoleID" Error Message
If you receive the above error message when trying to create a new ticket in the 1Stream Chrome Extension, the most likely reason is that the resource in question does not have any Role IDs assigned to the resource in Autotask.
Follow the below troubleshooting steps:
- Ensure that the Resource in Autotask has a Role assigned to it from the Resource Management tab.
- It is suggested to also set a Default Service Desk Role for the Resource in Autotask.
- When creating a ticket for Autotask in the 1Stream Chrome Extension, or adding a time entry, always ensure that a Role is selected from the dropdown menu.
- If no Role is selected here, the ticket will not be created/updated successfully.