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- Ticket Management
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Messaging
Creating Tickets in 1Stream
This article will provide a walkthrough on how to add a ticket in the 1Stream client.
1Stream Level Feature Notice
This feature is available for only Core level 1Stream users and up. If you would like this feature to be available, then please reach out to your bvoip Sales Representative to upgrade user licensing.
Creating a Ticket
- Log into the 1Stream Client.
- Pull up a phone contact. This can be done by search or having a phone call matched with a contact.
- Click on the Add New Ticket icon. The Add New Ticket pop-up will appear.
- Fill out the form fields as needed. Alternatively, you can select a Snapshot from the drop-down if you have templates created. The contents of each drop down will vary depending on the data pulled from your CRM connection.
- Scroll down to the Time Entry section.
- The Include Time checkbox will need to be checked in order to include time.
- Fill out the Time Entry fields as needed.
- Scroll down to the Notes section.
- Add Notes manually in the text box or choose from the Notes Template drop-down.
- Check the applicable box for if the note needs to be applied as Discussion, Internal or Resolution in order to have the note added into the CRM appropriately.
- Click the Add button.
The ticket will then be visible under the Tickets tab of the Contact as well as searchable in the connected CRM. Anyone associated in the Company will also have these tickets appear under the ticket tab of any other company contacts.