bvoip Fundamentals
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      Accessing Customers as a Pax8 Reseller

      The guide below will walk you through the process of accessing a customer's phone system via the single-pane Control Portal.



      1. Open your Control Portal by logging into the link specific to your company, or click here and enter your Company ID

      2. Go to the System section.

      3. Click on the Customers subsection.

      4. Click the blue eye icon on the far right for the customer you're working with.

        image-png-Dec-29-2023-06-22-32-4975-PM

      5. Go to the Users tab at the top of the screen. Locate a user who has Admin set to Yes.image-png-Dec-29-2023-06-27-32-8822-PM

      6. Click the middle Impersonation button. A new tab will open which will bring you into the client's Control Portal instance, and you can customize it accordingly from there.

      No Admin User? 

      If no admin user exists, you'll need to make one first using the Create User button to then impersonate it.