1Stream Callback Tool

This article will provide a walkthrough on how to use the callback tool in the 1Stream platform.

What is the Callback Requests Tool?

The callback request tool is a function in 1Stream that allows for callers to have the option to allow for a callback or a voicemail if the extension is busy.

1Stream Level Feature Notice

This feature is available for only View level 1Stream users and up. If you would like this feature to be available, then please reach out to your bvoip Sales Representative to upgrade user licensing.

Setting up the Callback Tool

Log into the 1Stream Portal.
Go to the Administration menu.
Choose the Manage Organization option. The page will refresh.
Scroll down to the CRM Users list.
Click on the desired user to have the callback functionality activated.
Scroll down to the Enable Call Back Feature.
Select Yes to enable.
Click the Save button.

Expected Behavior

The expected behavior is that is the extension receiving the call is busy, the caller will receive a prompt to decide to either leave a voicemail or a callback number. When leaving a callback number, they will be prompted to input and confirm the number that they will be called back at.

When the extension is no longer busy, the system will automatically trigger the callback to the number that was specified by the caller.