This article will provide a breakdown on what to expect from the reports shown in 1Stream.
1Stream offers different reports for users on the Core level of 1Stream. Additional reporting is available exclusively for Enterprise level 1Stream users.
For information on how to pull these reports, please see our How to Pull Reports in 1Stream article.
Want Additional Reporting?
For additional reporting, we offer the following options:
If you are not seeing the desired sort of reports, please reach out to our support team with your request or submit an idea request.
Daily Activity Breakdown Report
This report provides insight on the number of, total and percentage of support line, emergency and standard calls on a set date range.
Daily Call Summary Report
This report provides insight on the call data for any specific date. This data can be filtered by phone number(s).
Daily Max Simultaneous Calls
This report provides insight on the daily maximum amount of simultaneous calls that occur.
Inbound Rule Summary Report
This report provides insight on the call ID and call queue specific data which can be filtered by phone number(s). This report will only pull data for destinations that have a direct inbound rule built in the phone system and will not cover overflows and transfers.
For instances that a call interflows from one queue to another queue, this report would show the first queue the call held in.
Short and Long Report Difference
- Inbound Unanswered Short is indicative of calls that are not answered, held less 20 seconds before hanging up.
- Inbound Unanswered Long is indicative of calls that are not answered, held longer than 20 seconds before hanging up.
Inbound Rule - Quarter Hour Report
This report provides call ID and call queue specific data split into quarter hour segments. This data can also be filtered by phone number(s).This report will only pull data for destinations that have a direct inbound rule built in the phone system and will not cover overflows and transfers.
Login Activity Report
This report provides details pertaining to the login activity of extension users. It will keep track of of the number of times an extension user has logged in as well as provide a time stamp of the last time and date that they logged in.
Repeat Calls Report
This report provides details pertaining to inbound calls, the number of repeat calls and the percentage of the inbound calls being repeats calls. This report reflects by the ending week.
Ticket Lookup Activity Report
This report provides data on how calls are routed for ticket based call routing functionality.
Unanswered Queue Calls Report
This report provides data on calls that went unanswered in a call queue. This data will provide the call queues, call ID and inbound rule for those unanswered calls.
User Status Log Report
This report provides data on when users move out of an available status as well as provides details on what status it was moved to and changed back.
Weekly Trends Reports
This report provides details for a specified week that tracks caller IDs, answered calls and abandoned calls.