Softphone technology is meant to provide the utmost ease of use; after all, productivity lulls won’t be reduced if employees can’t figure out how to use the phone system’s functions. A comprehensive interface that provides straightforward operation is imperative to the configuration of softphones. If you’re looking to upgrade your business communications with softphones, make sure you choose a best-in-class provider with an interface designed to ensure a quality user experience.
Let the list below act as your guide in seeking the best softphone for top-of-the-line user experience:
Softphones that provide superior usability ensure that the installation and setup requires little work on behalf of the user. For instance, a plug-and-play softphone automatically configures once it is synced with the user’s network. The technology takes care of the legwork straight out of the box.
User-friendly softphones boast simple designs with central controls that are directly accessible from a main interface. A best-in-breed softphone will allow visibility of all features—such as presence—in one screen, with drop down menus that provide access to more options and controls.
The desktop configuration of a softphone should be compatible with smartphones in order to provide an advantage to mobile employees. Elite softphone providers will mirror the interface that is accessible from a desktop or laptop by providing smartphone clients. The same central interface, complete with UC features and control menus, should be available on one’s personal device—offering further options and simple-to-use communications solutions for on-the-go-business purposes.
Guarantee you’re choosing the most sophisticated solution for your softphone upgrade by learning even more, here!