1Stream by bvoip Launches OpenAI Integration

1Stream by bvoip is happy to announce openAI integration with various parts of our platform

Voicemail Transcription

In addition to Google, you can now select openAI as a transcription engine on our latest platform release. 

Full Call Transcription 

Under a higher subscription level, you will also be able to do simple call transcription

Integrated Agents

With our Core, Engage, Enterprise subscriptions you will gain access to integrated Agents:

1. Intelligent Call Routing Agent - Automatic inbound call and chat routing based on Caller ID, Pin Number, Ticket Number, Territory, Contact Title / Role
2. Ticket Triage Agent - Automatic New ticket creation and/or update to existing ticket on inbound call, text, chat interaction
3. Caller / User Verification Agent - Automatic or On-Demand Caller / User verification based on CRM, ERP, PSA, or Ticketing system data.
4. Person Assistant Agent - Automatically prompt inbound callers to leave a message or request a call back at the individual user level if user isn't available
5. Compliance Recording Agent - Automatically prepend compliance message and/or compliance beep on all inbound / outbound real time calls
6. Auto Reply Agent - Automatically send SMS text message reply on any missed calls or message receipt
7. Post Call AI Analysis Agent - Automatically analyze inbound / outbound call interactions and append Summary, Full Transcription, Next Steps, Follow up, Sentiment Score, Coaching tips along with recorded audio to CRM, ERP, PSA, or Ticketing system